Shell extension problem / slow TI 11 launch

[kgraham]

I've finally tracked down a slow right click context menu problem which was making delete/copy/cut/paste etc incredibly slow - but stangely enough only on really large files such as 20gb image files which I want to manually delete from an external USB hard drive
This is on a Vista SP1 laptop with Acronis TI 11 build 8101 which I believe is the latest.
The solution was to disable :
Acronis TI Shell Extension
Acronis TI Shell Context Menu Extension
The question is, is this a common problem because I don't see any history about it and more importantly what are these programs for and will it affect other funcionality of True Image 11.
Another irritating problem I am experiencing is TI 11 sometimes takes forever to launch from the desktop - it either shows "initializing" for ages before eventally appearing or sometimes it just hangs and has to be closed from within the task manager.
I have seen and tried the fix to close the service "distributed link tracking client" but it doesn't seem to make any difference.
Any help would be appreciated.
Thanks

[Acronis Support]

Hello kgraham,

Thank you for choosing Acronis Disk Backup Software.

No, this issue is not common. We did not face same issues with Acronis True Image 11 Home. Anyway, thank you very much for sharing this solution with us, we are really appreciate it!

Regarding to issue with slow startup from desktop: this might be two possible reasons

-Hard drive errors\unsupported filesystem on one of your partitions
-Third part software which blocks our software from access to necessary information

Could you please check the disks for errors?

- Go to the Command Prompt (Start -> Run -> cmd)
- Enter the command: "chkdsk DISK: /r"
where DISK is the partition letter you need to check. Please note, that
checking the C: drive may require you to reboot the machine.

If the issue still persists, please let us investigate this situation and do the following:

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Could you please do the following?
- Download and unpack the
Device Tree application
- Run the application from "i386" folder (run the 64-bit version of Device tree from "x64" folder if you have Windows Vista 64-bit);
- Completely unfold (click on all plus signs) the \Driver\partmgr and \Driver\volmgr branches;
- Move the margin to the right in order to see all the items;
- Make a screen shot.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. To expedite the resolution we recommend you to use our Live Chat service after that. We will do our best to investigate the problem and provide you with a solution.

Thank you.
--
Alexander Nikolsky

[gsilber]

there is another thread about Shell extension problem.
http://www.wilderssecurity.com/showthread.php?t=198468

i get no solution from this forum nor from acronis support !