SpywareGuard Error

[ljones2]

I just installed SpywareGuard v2.2. When I run liveupdate, I am told that a newer version is out and I must download it from the web page. The version on the page says v2.2 and my installer says v2.2. So why am I getting this error? Isn't it the same version?

Thanks.

[LowWaterMark]

Did you ever have a previous version on your system? If so, it is possible that when you installed v2.2 that you put it in a different folder than the older version, and your live update icon is still pointing to the older version. (A possibility, maybe.)

Can you look through your system and find any and all SpywareGuard folders and see if you still have an old version there too?

[ljones2]

This is my first time to install SpywareGuard. I have SpywareBlaster installed and it is up to date. Any other ideas. I have tried uninstalling/reinstalling and still no luck.

[LowWaterMark]

Not a lot of ideas, I'm afriad. Did you do a default installation? What folder did it install into? Is it the normal c:\program files\spywareguard\ or some other place?

Just for additional information, what version of Windows are you running? Also, maybe you could post a screen image of the error message in case seeing it might jog some more ideas.

[LowWaterMark]

Oh, one more thing. What is the size of the installer you are using? (The one on the download site is 2,015KB on disk here on my system.)

[ljones2]

Windows XP PRO SP1


- Trimmed image width a little to narrow the thread - LWM

[ljones2]

I used all defaults to install with.
File size. 2.01 MB (2,110,054 bytes)
It even says v2.2 during the setup.
can u email me your copy of the file then?

[LowWaterMark]

Well, that certainly looks like 2.2 alright.

There's no point sending you another 2MB file then. We'll just have to wait and see what Javacool says. Obviously, since he knows what triggers that specific alert in his program, he can probably make a much better estimate as to what is causing it.

Stay tuned.

[ljones2]

ok thanks!

[javacool]

If you still have the installer on hand, could you please try the following?

1.) Reboot your system.
2.) Shut-down SpywareGuard by double-clicking on the red "SG" icon, and choosing File>Exit.
3.) Browse to the SpywareGuard folder (usually C:\Program Files\SpywareGuard) and delete sgmain.exe & sgliveupdate.exe
4.) Try running the installer again.

Please let me know if that fixes the problem (or if you receive any error messages when attempting the steps) - thanks!

-Javacool

[ljones2]

Still get the error. I followed the steps and did not receive any errors during the install or reboot. I am only told that there is a newer version available. Any other ideas? Is there software that conflicts with this? Any other ideas. Spyware Blaster works just fine.

Thanks

[javacool]

That's very odd.

Could you right-click on the sgliveupdate.exe file and choose "Properties" and tell me what it says as the version number?

Thanks,

-Javacool

[ljones2]

screenshot

[Q Section]

Hello Ijones2

Did you obtain the file directly from one of the sites on this page? We are showing version 2.02.0001 on our computer.

[MikeBCda]

quoting: QSection link=board=34;threadid=21466;start=0#msg129096 date=1076295784]
Did you obtain the file directly from one of the sites on this page? We are showing version 2.02.0001 on our computer.

Verrry interesting -- mine shows both SG itself and the Live Update as 2.2.0.1

[javacool]

quoting: MikeBCda link=board=34;threadid=21466;start=0#msg129109 date=1076297404]
Verrry interesting -- mine shows both SG itself and the Live Update as 2.2.0.1

Indeed. It should be saying 2.2.0.1.

I'm not sure why you seem to have 2.2.0.0, though. That's very interesting.

Could you try re-downloading? (If you have trouble downloading send me a PM with your e-mail address and I'll send a copy of the latest setup as soon as possible.)

Best regards,

-Javacool

[Q Section]

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