New computer - do I need a new license?

[Trevor de Vis]

Hi guys,

I've had a bit of a search, didn't find what I'm looking for. I've just purchased a new computer running XP. The old machine was Win98SE. I sent an email to sales@eset.com.au asking what I must do to transfer my license from one machine to the other. They replied that I must simply download the appropriate version, and enter the username and password supplied when I purchased Nod32. I have done that - the dowload page won't accept the username or password. What do I do next?

Regards,
Trevor

[Trevor de Vis]

Thanks for looking guys,

Since there's no obvious solution, I'll download the trial version, and send an email to Eset support and see what they may suggest.

Cheers,
Trevor.

[PaulB2005]

Download the trial version, install it and then change the Username and Password to the one in your license email. See if that works.