Kaspersky virus reporting Problem!

[emperordarius]

Has anyone had issues recently with newvirus@kasperky.com? It's been a month know, I've sent samples to Kaspersky Labs using the quarantine send function, hotmail and gmail, but had no response. They've always replied quickly, matter of a few hours, but now, they aren't replying..
Anyone had this experience recently or it's a problem with me

[Macstorm]

I haven't sent them anything lately but just i did it using yahoomail for testing purposes.

In the past, they normally replied within 1-5 hours. Never used the quar. send function.

[Baz_kasp]

They all went to Euro2008...coming back now


Kidding aside, I have enquired and viruslab are still alive and kicking. Sit tight and you will get a response.


Month is a bit much... two weeks max what I would wait (try sending it in another email addy)...and check your junkml for a reply

[dawgg]

Also, sending many samples in a single e-mail results in a slower reply... 1 sample/e-mail usually gets the quickest response IME

[Macstorm]

Originally Posted by Macstorm

I haven't sent them anything lately but just i did it using yahoomail for testing purposes.

I guess they are slow this time
Haven't received reply yet and I used to have them within first hours..

[emperordarius]

Now it's up 'n running. Got Reply in exactly 19 minutes!!