Snap Deploy 3 on Dell 755

[James Oxton]

Hi there,

Wonder if you can help, I've trying to get snap deploy 3 to work on dell 755 now I've gotten the client booted from the cd I made and have it display perfectly fine in the Snap Deploy console on the managers machine.

Now I select Manual Deploy and fill in the blanks IE network domain and network admin to join to domain and machine name. Now when this is done it seems to send the info to the client (this takes about 10 seconds) Then after what seems like 10 seconds the client reboots and boots off the normal HD inside the machine IE no image restored

Any idear what should happen at this point and why it's just rebooting the client?

Thanks for any help
James

[James Oxton]

anyone

[Acronis Support]

Hello James Oxton,

Thank you for choosing Acronis Computer Deploy Software.

We are sorry for delayed response.

Please make sure you use the latest build (3183) of Acronis Snap Deploy. To get access to updates you should first register your software. Don't forget to update all installed components and recreate Acronis Bootable Media after updating.

If the latest build doesn't solve the problem, please collect some information to let us investigate it thoroughly:

Please collect and zip the following log files that reside on the computer you have the Acronis OS Deploy Server component installed on:

Documents and Settings\All Users\Application Data\Acronis\FileServer\Logs
Documents and Settings\All Users\Application Data\Acronis\DeployServer\Logs

Please also collect the program log of the operation:

When the client side of Acronis Snap Deploy is starting up, wait for the boot menu to appear and hit F11. Once you got Linux kernel settings prompt, remove quiet parameter and click OK.
Once you got to the command prompt, please issue the following command:

product /mode:demon /log-level:verbose /log:../tmp/problem.log

... and hit Enter.

Reproduce the problem.
Once you got to the command prompt again, please insert a diskette into the floppy drive and issue the following commands:

mkdir /mnt/t
mount -t vfat /devfs/floppy/0 /mnt/t
cp /tmp/problem.log /mnt/t
umount /mnt/t

Collect problem.log from the diskette.

Please also describe your network structure (i.e. hubs, switches, routers used, multicast settings).

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

Thank you.
--
Marat Setdikov