OA free is blocking Avira from updating.

[ChrisBUK]

I am using Online Armor free edition which I installed 2 days ago and just realised my AV (Avira AntiVir PE Classic) does not seem to be updating.
I checked firewall history in OA and it seems to be blocking some .dll update files, even though I have allowed everything to do with Avira in Programs, etc.

Here is a screenshot;

http://img501.imageshack.us/img501/5599/testsv7.jpg

As I said, I have checked "Programs" in the firewall and anything to do with Avira is allowed, so I am confused as to why OA is blocking it...


Also, since installing OA sometimes my screen seems to completely freeze for a few seconds... For example, I just clicked on the start menu and nothing happened for about 5 seconds, this didn't happen before OA was installed so I think it could be the cause.

Any help would be appreciated. I do love the firewall and have used it before, so I would really like to get these two problems sorted.

[Fuzzfas]

Try setting Avira's files as "trusted", not just "allowed". In allowed they have limited rights.

Just a guess...

[ChrisBUK]

Originally Posted by Fuzzfas

Try setting Avira's files as "trusted", not just "allowed". In allowed they have limited rights.

Just a guess...

Just tried and still no luck.

[subset]

Hi, ChrisBUK

Avira uses a lot of different files, try to allow and trust these files in OA:

avcenter.exe
avconfig.exe
avgnt.exe
avguard.exe
avnotify.exe
preupd.exe
sched.exe
update.exe

They are all from the Avira program directory.
And don't block any file from above with OAs Firewall.

Cheers

[ChrisBUK]

Hi,

All of those files are trusted, but I can't seem to find avcenter.exe.

I just tried it again and these are the two operations it's now blocking during an update;

http://img103.imageshack.us/img103/3489/avnotifyfe4.jpg

http://img103.imageshack.us/img103/6467/updateeh4.jpg

I don't understand why OA is still blocking avnotify and update.exe when they are both trusted...

[gerardwil]

Do you have Intercept Loopback interface checked?
Did you try running the Avira install again (repair)?

Gerard

[ChrisBUK]

Originally Posted by gerardwil

Do you have Intercept Loopback interface checked?

What's that?

Originally Posted by gerardwil

Did you try running the Avira install again (repair)?

I just tried that and it still failed Also, for some reason the guard stopped working after repairing...

I just uninstalled OA and now the guard + updates are working flawlessly. I don't think I really need a software firewall anyway so I think I will just go without.

Thanks very much for your help anyway!

[cet]

I have been using OA and Avira for a very long time without any problems.I did not have any update problems.Maybe you could have tried to put OA in the learning state.

[bonedriven]

Yeah,I think it is the biggest problem of OA.
I had similar experience (in another post).It blocked my trusted program and didn't even log it.So you can't find the problem.

[SamSpade]

I've been using OA for 9 months now, mostly as a beta tester, and have never had a problem where it blocked anything I did not want it to block. I'm not saying it's impossible for that to happen, but it hasn't happened to me, and my box is on and used 16 hours a day.

I would suggest you re-run the OA setup -- no need to uninstall, particularly if you have set up many customized rules -- just run over the top. All the Safety Check Wizard to run again. Pay particular attention to these Avira/other-related processes that are now being blocked; make sure you check them as "trusted".

Let us know how it turns out.

Sam Spade


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