Consolidation DOES NOT RUN when scheduled

[Sugaree]

Quotas are set. So if at 2pm, I schedule "Daily" consolidation at 5am, and that night my scheduled backups occur, the consolidation program does not appear to run. I come in to work at 7am, check, it did not run and consolidate.

If I then set the consolidation for, say 7:15am, it runs and consolidates.

So the big Million $$$ question is "WHY DOES CONSOLIDATION NOT RUN THE NEXT MORNING WHEN IT IS SUPPOSED TO?"

Is there a command line to run consolidation? I could create a batch file and task it to run.



BTW, using Echo version 9.5.8039

[Sugaree]

Just as I thought, nobody but me runs this Version.

I hate being the sacrificial lamb....................

[Acronis Support]

Hello Sugaree,

Thank you for choosing Acronis Corporate Disk Backup Software.

Please make sure the computer isn't in hibernation mode at the scheduled time. Acronis scheduler does not support waking a computer from hibernation.

If that is not the case, please do the following:

- Download and run schedmgr.exe application;
- Issue the following commands:

service stop
service uninstall

- Close schedmgr;
- Replace schedhlp.exe and schedul2.exe files in the C:\Program Files\Common Files\Acronis\Schedule2 folder with the files from this ZIP archive.
- Run schedmgr application once again;
- Issue the following commands:

service install
service start

- Close schedmgr;

If the issue persists, please collect some information to let us investigate it thoroughly:

Please create Windows System Information as it is described in Acronis Help Post.

Please collect the application log of the operation:
- run the program;
- select Show log on the toolbar or from the Tools menu;
- select the corresponding log;
- click "Save the log entry to file" (the diskette icon).

Please also collect the following logs:
- Open the command prompt (Start -> Run -> cmd);
- Run the following command in the folder the schedmgr.exe file was saved to:

schedmgr get report > schedreport.txt

- Collect schedreport.txt;
- Run Acronis Schedule Manager program (schedmgr.exe) once more;
- Issue the following command:

set logflags support

- Schedule the task once again;
- Wait until the scheduled task fails;
- Collect the log file schedul2.log that is placed in the \Program Files\Common Files\Acronis\Schedule2 folder;

Please also clarify, does the consolidation task run next day if you leave it scheduled at 7.15am?

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov