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#1
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I have been using true image for the past few months at home with a large USB external hard drive. I have never had an issue with going above my size limit for the backup location I created.
I also purchased true image for my work PC. I have a much smaller USB external hard drive, so I set the backup location limit to 50 GB. I also scheduled a task to do daily differential backups with a limit of 5 before it creates a new full backup. When I came into work this morning, I noticed that I had another backup from the scheduled task, but I also had some backups (I believe 2 more) that had long filenames. I noticed there were some errors in my log file, first one being a warning that a quota violation was detected. This makes sense as I was about at the size limit before the backup started. I then got another warning saying basically that it was going to default to the delete option, which I assume means it would delete an old archive to make room for the new one. It then gave some steps mentioning deleting, but then I get 2 errors stating: Error while clone operation executed. It then finished and finally said that the operation completed successfully. To see if it might have been a fluke, I deleted all the tib files that were created by that backup. I then tried manually running my scheduled task, and I get the exact same errors. Here are the filenames it created: 2008_01_16_10_58_37_890D.TIB 52D4482A-01C0-4072-A5D0-4A026321CCABFDP.TIB 52D4482A-01C0-4072-A5D0-4A026321CCABFDP2.TIB This is similar to the filenames I saw from the scheduled backup. Is this a common issue when the backup location size has exceeded the quota? As of right now, it didn't delete any of the backups and I'm at 71 GB, when I set the limit at 50. I'm using TI Home 11 build 8,053. Thanks |
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#2
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Hello nhl2k,
Thank you for choosing Acronis Disk Backup Software. Please notice that when Acronis Backup Location detects a limit violation, it performs a consolidation of the oldest full backup and oldest incremental/differential one, belonging to that full. The consolidation requires roughly the amount of free space equal to sizes of the full and the incremental/differential combined. If there is enough space, but the issue still occurs, please download the latest version of Acronis drivers and install it with disabled logging. If the issue persists, please collect some information to let us investigate it thoroughly: - Reinstall Acronis drivers with enabled logging; - Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log Please create Acronis Report and Windows System Information as it is described in Acronis Help Post. Please collect the acronis_backup_place.cfg file from the folder of Acronis Backup Location. Please also collect the application log of the operation: - run the program; - select Show log on the toolbar or from the Tools menu; - select the log with error messages; - click "Save the log entry to file" (the diskette icon). Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution. Thank you. -- Marat Setdikov
__________________
Acronis Customer Central Acronis Backup Software Acronis virtualization, p2v and v2p solutions |
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#3
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So if there is not enough extra room on the disk to consolidate, does it fail leaving those temporary files?
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