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#1
January 8th, 2008, 10:40 AM
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Renewal problems!
I renewed the NOD32 license on my parents Windows XP computer yesterday.
I followed the instructions and copied and pasted the new user and pass into the update configuration. However, as soon as I click OK or Apply it seems to pop up again with the old user name and password.  I have tried it about 10 times since yesterday and still have no luck. It doesn't say whether the new login details are incorrect, or are not active, etc. It just keeps popping up again with the old user and pass. Any idea why this could be?
__________________
“He is your friend, your partner, your defender, your dog. You are his life, his love, his leader. He will be yours, faithful and true, to the last beat of his heart. You owe it to him to be worthy of such devotion.” |
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#2
January 8th, 2008, 12:10 PM
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Re: Renewal problems!
What version of Nod32 are you trying this on?
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#3
January 8th, 2008, 12:17 PM
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Re: Renewal problems!
v3.0.621.0
__________________
“He is your friend, your partner, your defender, your dog. You are his life, his love, his leader. He will be yours, faithful and true, to the last beat of his heart. You owe it to him to be worthy of such devotion.” |
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#4
January 8th, 2008, 01:53 PM
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Re: Renewal problems!
I'm not sure why this is happening on V. 3.0, I've seen this on V. 2.7 though. Did you install over 2.7? Also are you entering the Username and Password into the Username and Password Setup under Update?
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#5
January 9th, 2008, 04:26 AM
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Re: Renewal problems!
What happens if you type the Username and Password?
__________________
ESET NOD32 Anti Virus 4.2.64.12 AMD 64 X2 4400+ Asus A8N-SLi Deluxe (Bios 1016) 3 Gb RAM Sony DVD-RAM AW-G170A Seagate ST3200820AS (200 Gb Main Drive) |
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#7
January 9th, 2008, 07:23 AM
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Re: Renewal problems!
Quote:
Ahhh, that was the problem. Can't believe I didn't think of that. Thanks for the help everyone. 
__________________
“He is your friend, your partner, your defender, your dog. You are his life, his love, his leader. He will be yours, faithful and true, to the last beat of his heart. You owe it to him to be worthy of such devotion.” |
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