finding out expiry date

[grizz]

hi
new here so hi to all
ok a few months ago i got nod32 2.7 purchased for me i now want to upgrade to the new suite when it becomes available, the problem i am having
is i want to change the email address from the one it was purchased on to my own.
i have been in touch with eset but they just say get in touch with the reseller in my own country, trouble is i have no idea who it was purchased from as far as i know it was bought in the USA.
i only have my password and username so i have no idea when it expires
how can i find out this info so i can upgrade easier
thanks

Phil

Insist on the fact that you have bought it from the USA . ESET can check this .

Otherwise , contact ESET Sales Dept:
sales[at]eset.com
sales[at]eset.eu

[webyourbusiness]

or the reseller you purchased from (if that was the case).

[grizz]

ok thanks i'll try eset again

[Brian N]

Hopefully it'll be in v3 ..

[snowbound]

Originally Posted by Brian N

Hopefully it'll be in v3 ..

I agree. It's been a sticking point for many in the past and hopefully, as u say, will be included...




snowbound

[grizz]

don't look to be getting anywhere with this
contacted eset us and uk and nothing
just going to use the trial security suite for now hopefully somebody will get in touch eventually

[NOD32 user]

Originally Posted by grizz

don't look to be getting anywhere with this
contacted eset us and uk and nothing
just going to use the trial security suite for now hopefully somebody will get in touch eventually

Hi grizz,

Is there any reason you could not just ask the person who purchased it for you for a complete copy of the licence email?

Cheers

[grizz]

wish it was that easy
a recent install of vista without making sure mail was properly backed up
has put paid to that, lost email going back to 2003 including contacts
one good reason to never install incredimail again
i'll just have to repurchase it if all else fails

[NOD32 user]

Originally Posted by grizz

...incredimail...

I'll say nothing.

Cheers

Originally Posted by grizz

wish it was that easy
a recent install of vista without making sure mail was properly backed up
has put paid to that, lost email going back to 2003 including contacts
one good reason to never install incredimail again
i'll just have to repurchase it if all else fails

Next time print your license email . Have a paper copy of all important

[Marcos]

This information will be listed also in the main ESS/EAV update panel as soon as the appropriate database is filled in with the data.

[grizz]

well i give in with the customer support in the usa yet again i just got the same response contact eset uk, does anyone even read the emails in the 1st place.
they should all get a job with virgin media

[Supersnake]

Originally Posted by Marcos

This information will be listed also in the main ESS/EAV update panel as soon as the appropriate database is filled in with the data.

Just updated to 3.0.551.0 and opened the main EAV update panel and didn't see
any expiration date info - then I went to the About panel which reads:
"Update module: 1019 (20071031)".

Does this mean that some future update is going to enable the reading of the expiration date?

[ronjor]

Does this mean that some future update is going to enable the reading of the expiration date?

Yes it does.

[Supersnake]

Thank you Ronjor, your reply was as fast as the silver speeding bullets your avatar uses.

[ronjor]

You're welcome. Marcos is in the know.

[grizz]

how long before this is working so i can find out how long left
i want to upgrade

[ronjor]

It may take a while to get it going. more than 25 million customers worldwide

[grizz]

Originally Posted by ronjor

It may take a while to get it going. more than 25 million customers worldwide

could be in for a long wait then

[midgo]

Hi all

I am using the latest nod 32 3.0.563.0 I think and when I look in the help section under protection status the diagram there does have a licence expiry date shown.

If it is there in the help file why can't I seem to enable in in the actual program?

Any help appreciated

[BlueZannetti]

Originally Posted by midgo

If it is there in the help file why can't I seem to enable in in the actual program?

Any help appreciated

Details still being implemented, once that happens, you'll see it there or in the final target location (I would assume it will remain as shown).

Blue

[midgo]

Originally Posted by BlueZannetti

Details still being implemented, once that happens, you'll see it there or in the final target location (I would assume it will remain as shown).

Blue

Thanks for the info.

Any idea on when it will be available.

[Blackspear]

Originally Posted by midgo

Any idea on when it will be available.

When the job is completed and not before, and it's a large job

Cheers

[midgo]

Originally Posted by Blackspear

When the job is completed and not before, and it's a large job

Cheers

Fair enough

But my niggle is then why show it at all in the help section when it is not yet available.

It gives people the idea that a feature that IS available is not working on their version for some reason.

Thanks for the information though.

Cheers.