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#1
November 12th, 2007, 07:20 PM
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Unable to Receive the Username/Password with valid Serial after 1 day
Well. I was unable to get the username and password from the serial code I had that I bought from the store. Anyways, I was using GMail, and my ISP claimed that they didn't block any e-mails. I was using FireFox while submitting the Serial code form. Was wondering what happened... I double checked after 1 day I submitted, but nothing at all. I checked spam folder, nothing... I've registered an old serial code to this e-mail before because my aunt's e-mail wasn't working. I was wondering if that's the case why the new serial code didn't give me a new username and password. Support please and thank you.
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#2
November 12th, 2007, 07:58 PM
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Re: Unable to Receive the Username/Password with valid Serial after 1 day
Hello GoldenTower,
What is the link to the support page that you used? |
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#3
November 12th, 2007, 08:10 PM
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Re: Unable to Receive the Username/Password with valid Serial after 1 day
I tried using the recover the username and password using the lost license page.
(http://www.eset.com/support/lost_license.php) I also looked up on the FAQ from ESET.com I also tried to use the register page (Get username/password with serial code) They all didn't work. I've also logged 2 support tickets in ESET.com, however, both has not have any reply from any agents. There was a reply from a bot telling me to respond to the case, and I did. However, I did not get any responses after that. Please help and thank you. |
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#4
November 12th, 2007, 08:16 PM
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Re: Unable to Receive the Username/Password with valid Serial after 1 day
I would try this link in the meantime. http://www.eset.com/support/contact.php
I suspect they are very busy and it may take some time. |
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#5
November 12th, 2007, 08:20 PM
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Re: Unable to Receive the Username/Password with valid Serial after 1 day
I did that. All the responses I got was just from a bot. Nothing quite useful.
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#6
November 12th, 2007, 08:24 PM
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Re: Unable to Receive the Username/Password with valid Serial after 1 day
Other than calling them, an ESET rep will have to offer a solution here.
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#7
November 12th, 2007, 08:30 PM
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Re: Unable to Receive the Username/Password with valid Serial after 1 day
'Scuse me, but can I have the toll free number?
And their work time please (in GMT -5) I'm not safe to browse other websites with an EXPIRED McAFee Antivirus  |
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#8
November 12th, 2007, 08:38 PM
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Re: Unable to Receive the Username/Password with valid Serial after 1 day
U.S. Headquarters
ESET, LLC. 610 West Ash Street, Suite 1900 San Diego, CA 92101 U.S.A. Toll Free. +1 866 343.ESET (3738 ) Tel. +1 (619) 876.5400 Fax. +1 (619) 437-7045 Web: www.eset.com Download the trial version in the meantime. |
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#9
November 13th, 2007, 04:00 PM
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Re: Unable to Receive the Username/Password with valid Serial after 1 day
I called. All they told me was that the serial code that I had was a UPC code. Well, doesn't look like one. It had letters in it, how is that supposed to be a UPC code. And @ Trial version, I don't want to have pain to uninstall and install again. Then again, I hope an ESET agent will come to this thread to help me out.
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