BSOD at end of scanning

[rescue]

Hi, I am receiving a BSOD at the end of either a standard, custom or automated virus scan. The only thing I have changed on my system is Nod32 v2.7 --> Nod32 v3. Had no problems with v2.7

I am running
Nod32 v3.0.551.0
Virus signature database: 2650 (20071109)
Update module: 1019 (20071030)
Antivirus and antispyware scanner module: 1099 (20071031)
Advanced heuristics module: 1066 (20070917)
Archive support module: 1065 (20071109)
Cleaner module: 1021 (20071101)

I can only assume that because v3 is the only change i have made that it is the cause of the problem. Not sure what to do other than uninstall and go back to 2.7

[proactivelover]

use letest vrsion 3.0.563
from www.eset.com

1. Download fresh new Eset v3 product from http://www.eset.com/download
2. Uninstall your current version from Control Panel -> Add/Remove programs
3. Reboot the computer when prompted
4. Delete manually these two folders:

- C:\Documents and Settings\All users\Application data\Eset
- C:\Documents and Settings\your user\Local Settings\Application data\Eset

5. Reinstall your ESET smart protection with the file you just downloaded . Use typical install.


Try again . If you still have problems , contact ESET Support via the internal option Help -> Contact Customer Care .

They need some files (the dump files) so that they see what is wrong and fix

Later , after you give them these files , you can revert back to v 2.7 , if you wish