ESS Trial Virus Signature

[SteveBlanchard]

For some reason I cannot update the Virus signature database. Syas my user name and password are wrong - this can't be right, as I have copied the User name & Password as requested. have I missed anything here?

be quick otherwise I'll be back on PC-Cillian

Known issue which ESET are working on . It will be fixed shorly :
http://www.wilderssecurity.com/showthread.php?t=190200

Just be patient

[ronjor]

Try restarting your computer. It may or may not help.

[Marcos]

Originally Posted by SteveBlanchard

For some reason I cannot update the Virus signature database. Syas my user name and password are wrong - this can't be right, as I have copied the User name & Password as requested. have I missed anything here?

be quick otherwise I'll be back on PC-Cillian

Please submit a Customer Care query from within the program so that we can check if the username/password you entered is correct.

[Stephen64]

I just bought the $USD 59 Security Suite and am having the same problem. I'm cutting and pasting exactly as it is in the email and the enter login/pw box just keeps popping back up until IE kicks back with a website encountering problems etc. I'm on a new computer with an expired trial of MCafee, have eeye blink on the other PC but want the number 1 AV.. they got my $ quick enough.. HELP!!!

[SteveBlanchard]

Originally Posted by Marcos

Please submit a Customer Care query from within the program so that we can check if the username/password you entered is correct.

You should have it now Marcos - look forward to a speedy fix.