Username and Password - FAIL - 5th Nov 07

[Blackspear]

Currently there are known issues with the Username and Password Authentication Servers, this is being looked at by ESET.

Not all Usernames and Passwords are affected, however a great deal certainly are.

Blackspear.

Thanks !

I knew something must be going on

[saffron]

Originally Posted by Blackspear

Currently there are known issues with the Username and Password Authentication Servers, this is being looked at by ESET.

Not all Usernames and Passwords are affected, however a great deal certainly are.

Blackspear.

Mine failed. Got a new one. It failed too. I still have no working NOD. Where to go from here? Wait for tomorrow? What if I get a virus?

[Blackspear]

It is being worked on as we write, be patient, this glitch will be resolved.

Blackspear.

[starter15]

im not impressed with eset at all.

[MarkAtHome]

My name/password worked without problems.

Originally Posted by MarkAtHome

My name/password worked without problems.

Mine , too . I got no complaints from any client today .

Perhaps the problem is fixed already ?

[NAMOR]

Originally Posted by MarkAtHome

My name/password worked without problems.

Mines not. Just got my new username and pw and can't download it from the site.

[NAMOR]

I think they gave me the wrong key... I bought the Suite and I can't download it from the download area on http://www.eset.com/download/registered_software.php . I can however use my new UN and PW to download the standalone AV.

[puff-m-d]

Originally Posted by NAMOR

Mines not. Just got my new username and pw and can't download it from the site.

Same here. I did the 2.7 to ESS 3.0 upgrade but my new username and password is not accepted. I can however download the EAV 3.0 but that is not what I need.

[puff-m-d]

Originally Posted by NAMOR

I can however use my new UN and PW to download the standalone AV.

I think the problem is only affecting ESS downloads.

[NAMOR]

Originally Posted by puff-m-d

I think the problem is only affecting ESS downloads.

Thanks for the reply puff-m-d. Guess I will be patient and wait it out.

[SteveBlanchard]

Sorry ESET, but this is not good enough. Trialing ESS has basically left my AV protection out of date. and open to threats. Not Happy

Originally Posted by SteveBlanchard

Sorry ESET, but this is not good enough. Trialing ESS has basically left my AV protection out of date. and open to threats. Not Happy

With the firewall and the Advanced heuristics you are not open to threats . Plus the installer has definitions from a week ago , so there is really nothing to worry about!

Originally Posted by puff-m-d

I think the problem is only affecting ESS downloads.

If so , let it be made clear that the license of EA/NOD32 does not support using Eset Smart Security.

[Marcos]

Originally Posted by puff-m-d

Same here. I did the 2.7 to ESS 3.0 upgrade but my new username and password is not accepted. I can however download the EAV 3.0 but that is not what I need.

Could you please PM me your username so that I can check the type of your license in our records?

[NAMOR]

Originally Posted by HiTech_boy

If so , let it be made clear that the license of EA/NOD32 does not support using Eset Smart Security.

hmm..... this is the key they sent me.


Product Platform: ESET NOD32 Antivirus
User Name: EAV-XXXXXXXX
Password: XXXXXXXXXX


I figured if the key is for the suite, then the product platform would say ESET NOD32 Smart Secuirty Suite. Right? Could this be why I can download the new standalone AV and not the suite?

[puff-m-d]

Originally Posted by Marcos

Could you please PM me your username so that I can check the type of your license in our records?

Done ...

[TonyKlein]

My Username/Password allows me to download v.2.7, but not v3.0...

[webyourbusiness]

Originally Posted by Blackspear

It is being worked on as we write, be patient, this glitch will be resolved.

Blackspear.

we have experienced some "issues" - not sure if it's the same issues - but orders placed into the Eset system for Eset Smart Security are coming back with EAV- type codes, and Eset Antivirus marked as the product description - ie, ordering Smart Security resulted in an Eset Antivirus order being placed and fulfilled - NOT what we or the clients expected.

Dates are also not matching what was entered as the new expiration on these products - we have ceased processing Smart Security upgrades until told this is fixed, as it's pointless doing the work twice and upsetting the customer with a license that has insufficient time, and is for the wrong product.

[PatG]

Originally Posted by NAMOR

hmm..... this is the key they sent me.


Product Platform: ESET NOD32 Antivirus
User Name: EAV-XXXXXXXX
Password: XXXXXXXXXX


I figured if the key is for the suite, then the product platform would say ESET NOD32 Smart Secuirty Suite. Right? Could this be why I can download the new standalone AV and not the suite?

Because if the U/N begins with "EAV" that is ONLY for the AV! I also received a new un/pw from ESET but it is ONLY for the AV. Still waiting for the name/pw for the suite from the reseller I purchased it from.

[LoPhatPhuud]

As with Tony Klein, I can download 2.7 but EAV 3.0 refuses to recognize my username and password.

[freaked]

Originally Posted by webyourbusiness

we have experienced some "issues" - not sure if it's the same issues - but orEders placed into the Eset system for Eset Smart Security are coming back with EAV- type codes, and Eset Antivirus marked as the product description - ie, ordering Smart Security resulted in an Eset Antivirus order being placed and fulfilled - NOT what we or the clients expected.

Dates are also not matching what was entered as the new expiration on these products - we have ceased processing Smart Security upgrades until told this is fixed, as it's pointless doing the work twice and upsetting the customer with a license that has insufficient time, and is for the wrong product.

I have that exact problem...instead of geting a Eset Smart Security reg code, I've received TWO EAV reg codes

[red_jack]

Yeah mine is not working either. I was able to download the V3 551 build from the download2.eset server a few days ago but now I can not off either server. My update is still working on my V3 install though. Set to choose automatic but there are no servers listed? Not sure if that was like that before the upgrade. But it is updating. I can still download all the V2 builds and remote server. Looks like my all my V2 installs are still updating also. Maybe a passwd sync problem.
jack

[NAMOR]

I have just recieved my second license for NOD32 AV. Maybe I can start a business if they keep sending them.