acronis true image doesn't see the external hd

[GULLUWING]

I would restore an image created few time ago with true image 8 but after reboot of the pc I can't find the image to restore because true image doesn't show me the external hd where is saved the image to restore. I tried man y time but I can't resolve the problem. Can you help me?
thank you

[thomasjk]

Originally Posted by GULLUWING

I would restore an image created few time ago with true image 8 but after reboot of the pc I can't find the image to restore because true image doesn't show me the external hd where is saved the image to restore. I tried man y time but I can't resolve the problem. Can you help me?
thank you

You have a couple of options:

1. Download the latest build.
2. Open a support ticket PLEASE READ BEFORE YOU POST
3. Try one of the fixes in the link in #2.
4. Download the Trial version of TI10.
5. Build a BartPE CD Begginer's Guide to Creating a BartPE CD

The Linux rescue environment is notorious for driver issues such as yours.

[Acronis Support]

Hello GULLUWING,

Thank you for choosing Acronis Disk Backup Software.

Please make sure you use the latest build (937) of Acronis True Image 8.0. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

If updating doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

Note that as you use an older version of Acronis True Image you should press F11 button when the "Starting Acronis Loader..." message appears and not when the selection screen appears.

If the issue persists, we recommend you to download and install the free trial version of Acronis True Image 10.0 Home to see how the software works on your computer. With the trial version of the product you will be able to fully use the windows version for a period of 15 days. The standalone version (bootable media) will have only restore function available.

Thank you.
--
Marat Setdikov