hijacked??

[stephys]

This forum help me clean my computer, now i am trying to help a friend clean hers.
Win98 is operating aol (dialup) from my little exp. she had been hijacked, i ran adaware and installed zone alarm i was going to run anti- trojan & hijack this , then computer froze, i had to uninstall both programs or her system would freeze.

I get as far as dialing up to aol then any address typed in or surfing gives a message cannot open page / server not found.
I was thinking of system restore.
any suggestions?
Thank you

[Pieter_Arntz]

Hi stephys,

Which programs did you have to uninstall?
And can you get HijackThis to run and post the log?

Regards,

Pieter

[stephys]

same day installed and uninstalled zonealarm, ad-aware6, spybot s&d . tried for hijack this, as i recall no zip file is insalled so it could not install.

I will be back on her computer this evening, LAST TRY WE COULD NOT GET ANY ADDRESS ON THE WEB.
i have written the complete address to tomcoyote and will try this evening to download hijack and send you the log.

Is there anything i can do offline to remedy this problem, so we can at least get to a site for repair downloads.
thank you always for all your help.

[Detox]

Ahhh ZoneAlarm has a tricky uninstall, if I remember correctly... Did you simply uninstall it or follow some directions? I remember Blaze having a run-in with that situation and I know if ZA is not uninstalled "just right" you lose conenctivity. Gotta try and find the ZA uninstall directions...

[Pieter_Arntz]

You could put this utility on floppy and take it with you:
http://www.cexx.org/lspfix.htm

It might come in handy.

Regards,

Pieter

[stephys]

ahhhh!!!! I like , i can take it with me

can you think of anything else that would come in handy.
(i am going to the link now to copy and read.)
Thanks everyone

[Pieter_Arntz]

If you think she has nothing to unzip with: http://www.winzip.com/

And HijackThis of course.

Pieter

[Prince_Serendip]

Uninstalling ZAF and ZAP (they are different): Just the FAQ at Zonelabs.


Totally freeware product: JustZIPit

[LowWaterMark]

AOL itself can be tricky. The adding and removing of a software firewall can cause corruption in the AOL dialup adapter, sometime still allowing you to connect but not able to resolve any webpages (only able to reach AOL internal content, no external web sites). AOL has had enough problems with the AOL adapter that they've included a built-in tool to fix it...

AOL Adapter

To delete/rebuild AOL Adapter: Sign-off and close AOL. Then: Start menu > Programs > America Online > AOL System Information > Utilities (tab) > hit Uninstall AOL Adapter > then Reboot PC and Start AOL.
- It will automatically rebuild AOL adapter when AOL starts again.

This may help or it may not, but it shouldn't make things any worse.