will the new TI 10 build back up Outlook Express?

[leoliver]

Hi Everyone,

I just updated to the new TI 10 build. When I tried to back up my Outlook Express 6 settings, the back up won't actually start. It just stayed at zero percent completed.
I tried uninstalling/reinstalling the new build and now it won't reinstall. It almost finishes and then says it was interupted before it could complete. I don't know what could have interupted it. I had nothing eles running and my anti-virus was disabled.
Thanks.

[Acronis Support]

Hello leoliver,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

Please note that the latest build 4940 of Acronis True Image 10.0 Home contains the fix for the issue with backing up MS Outlook settings and messages using "My E-mail" option.

In order to solve the issue with installation please follow the procedure described in this previous post of mine.

Please also remove all registry entries related to any previous Acronis True Image installations using Windows Installer CleanUp Utility and then try to install the latest build 4940 of Acronis True Image 10.0 Home once again.

If the issue persists, please collect the installation log file the way it is described in this previous post of mine.

Then submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov