Baffled re delayed start

[JeremyP]

I have a high priority backup set to run c1pm each morning. Full on Sunday, Incremental the rest of the week.

The backup won't start until I log in. Note I use the fast logout, so am in truth still logged in.

The backup doesn't start now till I "manually" log in again. Log says it starts at the relevant time, but absolutely nothing happens till I log in.

Also, if I try to shut down the main program when I've checked the log and the backup is running, it just hangs.

v10 seems far less robust then 9, which I have running on another PC

[Acronis Support]

Hello JeremyP,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

First of all, please make sure you use the latest build (4940) of Acronis True Image 10.0 Home. To get access to updates you should first register your software.

Please also make sure that the Acronis Scheduler 2 Service is started (Control Panel -> Administrative Tools -> Services) and both schedhlp.exe and schedul2.exe processes are running (use Windows Task Manager).

Please note that you can run the schedhlp.exe and schedul2.exe (\Program Files\Common Files\Acronis\Schedule2) manually in Windows Task Manager (File->New Task) or do the following:

- Download schedmgr.exe application;

- Start the Command Prompt from Start -> Programs -> Accessories menu;

- Run the following command in the folder you saved the file to: schedmgr.exe service start

If the issue persists, please perform the actions described in this previous post of mine to collect schedreport.txt and schedul2.log files. In addition, create Windows System Information as it is described in Acronis Help Post.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov