Re:Inability to explore backup archive in vista ultimate

[AlexG]

I am unable to explore backup archives of Vista ultimate computer though I am able to mount disk partition image . I get an the error message when I try to use Explore Backup Archive . I use TI 10 build 4942.

Is that problem for others usuing Vista?
Thank you in advance for answering.

[alberich]

You are not alone with this problem. Acronis Quality Assurance are aware of this problem and have managed to duplicate it. I am assured they are working on it.

They sent me various patches to try which had no effect. I think it must be something with the Acronis device driver.

Other than that, I don't think it affects a full backup or the ability to recover from a disaster since that is LINUX dependent and not VISTA dependent.

[Acronis Support]

Hello AlexG,

Thank you for choosing Acronis Disk Backup Software.

Please make sure that all volumes of the archive reside in the same folder.
Please also verify the archive using the Validate Backup Archive tool.

Please download the latest version of Acronis drivers, unpack the archive and install unpacked MSI package.
Please use "Explore Backup Archive" tool from Acronis True Image interface rather than double clicking the archive file.

If the issue persists, please do the following:

- Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;
- Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

Please create Windows System Information as it is described in Acronis Help Post.

Please collect a screenshot of the last screen of Explore wizard (before clicking "Proceed") and one of the error message.
Please also take note if there's a delay between clicking "Proceed" and the error or not.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Please also notice that you can choose to restore separate files from an image archive during the restore procedure. You can find the detailed instructions on how to do that in the chapter 6 "Restoring the backup data" of the respective User's Guide.

Thank you.
--
Marat Setdikov