Bug in Unattended installation

Hello,

I've got an unattended installation of nod32 with my own nod32.xml...
Now i've got the problem, that not all of the options set in config are take over in nod32. e.g. the "Append NOD32 notification to e-mails" is always set to "all emails", but in nod32.xml it is set "to infected emails only"...

Problem is mailed to German NOD32 team too.

Does anyone known another possiblity to set these option in preconfigured packages?

Thanks

Regards

Meg

 

No one has a solution?

 

It seems to be a problem with all IMON settings...

Also in config included exclusions didn't taken over...

Regards Meg

 

4 better troubleshooting:

RAS 1.0.11 on Server 2003
RAC 1.0.11 and 1.0.14 on WinXP SP2
Editor: Included in RAC and ver. 1.24.018
affected NODs: 2.50.35 till 2.70.16 from Win98 till 2003 (inc. NT4, 2000, ME, XP, XP64 ...) lang. eng, ger, fra (Others not tested)


Thanks 4 Help

 

It works here like a charm - changed it to "infected email only" and then back to "all email" just fine. Please send the xml you used to support @ eset.com with a link to this thread.

 

Did u uninstall and reinstall the package with the new config?

distribute config with RAC/RAS works fine...

The bug is while distributing config along with packages...

Regards

 

Re:

I'm a little disappointed with NOD32 support...

3 weeks are gone and no one can fix these ugly bug?

I've 1000 NOD licenses to manage and it's no good solution to set up each new installion twice...

Regards Meg


P.S. Sorry 4 the bad english

 

Call me stupid, but if you are such a large client, you surely have an account manager or such from ESET to help sort things out?

 

Nope

 

You have 1000 licenses for NOD32 , is that true ?


Call ESET and ask for Priority Service Contract

ESET http://www.eset.com/company/contact.php

ESET Worldwide partners http://www.eset.com/partners/worldwide.php

 

I've mailed to eset 14 days ago, no answer.

I've seen that Bug is fixed in ver. 2.70.23/2.70.25...

When will be the german/french packages released!?

Regards... Meg

P.S. Please mark thread as fixed

 

Hi . Glad you fixed your problem .

Since you have 1000+ licenses you really need such a contract for express support . Something could have happended with the email , if they don't answer you within a day , two ... you can call them

I saw you write you have mailed the German support so their phone can be found here http://nod32.datsec.de/company/contact.php

Have a nice day !

 

arg...

False positiv... bug NOT fixed in 2.70.23/25/26 ...
forgotten to uninstall the former version, so NOD take over the installed config.

Regards Meg

@HiTech_boy

I've called today the german support, here's (yet) no priority support for larger organizations

 

Support Eset <=> Mission Impossible

Hello,

I was very convinced of NOD32, use it since 3 years...

I've persuade my boss of NOD32 so we get 25... 50... 75 and now 1000 licenses...

But with more Clients, i've also got more problems...

Nothing against these forums, it's a very good community and tries to help where they can...

I've some problems/bug with nod, so i wrote to this forum... recognized that nobody could help, i've wrote 3 mails...

1 to support(at)nod32.de ... answered some days later
1 to support(at)nod32-av.com ... answered immediately
1 to support(at)eset.com ... answered never

I've already phoned with german support, but they have a hard job, because they didn't get many informations from eset...

I'm a bit disappointed of the support for theres great anti virus scanner...


Sorry for the bad english )


with kind regards

P.S. if this is a official forum, why didn't help the officials?

P.P.S. I would write eset, not esse why i can't edit the title?

 

Ways to bypass the bug

1. Push the IMON config via update mirror
2. Create the package with RAC, and edit the config (support said nod select another xml, theres also the bug), than execute the nod32installer.exe on the client... (Attention, do not try under VMWARE, it would install nod32 to the host system)

i must chose way 1 because of unhomogenous pc architecture (different firewalls, different os and much vmwares

Regards


P.S. THX to all which tries to help