Trojan? killing my protection?

[sticks55]

Recently, something? has been routinely disabling ALL spyware blaster protection. I ran multiple scans with numerous products and all scans are negative. Any suggestions?
Thanks for any help
JK

[Bubba]

Originally Posted by sticks55

Recently, something? has been routinely disabling ALL spyware blaster protection.

That is very very un-common....in fact in all my years of assisting I do not ever recall a users problem where "ALL spyware blaster protection" was becoming disabled.

Having said that....I'll attempt with a few questions to get us started.

With Spywareblaster GUI open....down in the Quick Tasks area....select Disable All Protection. Does the green progress bar go from left to right and when completed does both Interent Explorer and Restricted Sites say protection is disabled ?

If not....what actually happened ?

If it did....what happens when you then select Enable All Protection ? Does the green progress bar go left to right and when completed does Internet Explorer and Restricted Sites protection say 0 items have protection disabled ?

If so....close SB and re-boot your system. Then open SB and tell us if any protection is enabled\disabled Please.

Also list ALL your Security\Privacy software installed Please.

Bubba

[sticks55]

Thanks for the reply. It may take me a few days to get back to with that info. It's getting late in the day and I have a pretty hard work sched coming up.
I've been staring at this screen all day and I'm ready to relax for a few minutes.
I'll get back to you
thanks Bubba

jk

[Bubba]

Originally Posted by sticks55

It may take me a few days to get back to with that info.

We'll be here

I'll get back to you
thanks Bubba

You are Welcome so far and have a nice weekend

[sticks55]

Back again....Since I last posted "all protection disabling" I have reformatted my hard drive and still have the problem. As far as what you asked for (bubba), If I disable,, all 3 sections are red (disabled) bar moving from l to r. When I enable, all sections are good, bar moving from l to r. A reboot seems to fix the problem for a while. I can't figure when or what is tripping the disable. I thought I might have a conflict with spybot s&d, deleted spybot and still having the prob. As far as security, I am running pccillin 2006, arovax shield, ad aware and windows defender and spybot till I took it off, All these have been running together for many months without any problem. I have scanned with several programs in safe mode as well as rootkit scans and also the complete reformat. I'm not convinced that I have a malware, virus problem as opposed to a program conflict. If it is a nasty ware , It sure is a bad one to survive all that I have done.

thanks for your time
jk

[Bubba]

Originally Posted by sticks55

still having the prob

So as not to assume wrongly....is the problem still as you described in your initial post...."something?----disabling ALL spyware blaster protection"

Bubba

[sticks55]

yep. all

[sticks55]

clarification, all SB protection

[Bubba]

It is highly unusual for any of the above mentioned software programs to cause this type result concerning SB's ActiveX, Cookie and Restricted protection....ALL protection

Let's make sure it's not something with your system.
What operating system is this on ?
If NT based(2000\XP)....does this user have Administrative rights ?

[sticks55]

yep admin
xp sp2 with all updates

[Bubba]

Originally Posted by sticks55

yep admin
xp sp2 with all updates

Thanks.

Of the programs you have mentioned....I can only speak of Adaware and Spybot. Adaware has never been known to affect SB and even tho Spybot's Immunization feature is the same as SB's protection....ActiveX, Cookie and Restricted Sites....if you undo Spybot's Immunization feature it will only cause some of SB's entries to become disabled....not ALL.

That leaves "pccillin 2006, arovax shield, and windows defender" and suggest you temporarily disable their respective protection to see if they are causing this conflict.

Bubba

[sticks55]

Well, it looks like the problem was with arovax shield killing my sb.

Thanks for your time
jk

[Bubba]

Originally Posted by sticks55

it looks like the problem was with arovax shield killing my sb

Thanks for updating us and glad you got it sorted out. We'll definetly keep this in mind about Arovax Shield.

Bubba