TrueImage Home 10 installation backs-out by itself?

[robertrock]

I have(had) version 8 build 937 on a WINXP SP2 dual-boot with Fedora Core 5. When I run the install it looks like everything is fine. At the very end of the file copying the installation will reverse, delete all files in c:\program files\acronis and say that "the installation was interrupted before Acronis True Image Home could be installed. You need to restart the installer and try again"


I've tried several fresh downloads, my key is correct, my Windows installer is version 3.1. Now I'm left with no Acronis installed because the update wiped out the previous version. I've tried the tech support but it's worthless.


Anyone have any ideas how to install this "product" ?


thanks,

robert

[Ralphie]

Try cleaning out your Temp, Temporary Internet Files, and Cookies folders. Then try the reinstall.

[robertrock]

Thanks, Ralphie

Well, I tried that, also turning off zone alarm and McAfee, still will not install.


I can watch the program files\Acronis\Trueimage directory get populated then the files just get deleted one by one. It's very weird.



robert

[Ralphie]

How about a Registry cleaner ... did you run one?

[robertrock]

No have not done that. I thinks it's refund time



robert

[shieber]

Doesn't sound like an Acronis issue but a windows or windows installer issue.

consider the windows installer cleanup tool free from Microsoft:

http://support.microsoft.com/kb/290301

[robertrock]

Yep, tried that to at the suggestion of Acronis. TrueImage does not even show up in the installed programs list that the tool displays.


I'm thinking installer problem myself. My system is very clean and always up to date, maybe that's the problem. It's really ironic that I started looking at Acronis to back-up my dual-boot system, more worried about the Linux partitions getting hosed than Windows.




robert

[SamG]

I have just had this identical problem trying to upgrade a new Version 9 installation to Version 10. In my case, however, Version 9 is not removed.

Acronis' web site has an article about how to run the upgrade manually which produces a Windows Installer log file. I just did that and sent the file to Acronis. (There were errors posted.) My experience with their email tech support has been totally positive. They even created a True Image rescue CD for my new Dell Dimension 9200 with a RAID1 array.

I am optimistic they will resolve this problem. It apparently will affect most, if not all, upgraders.

Sam Gerber