Boot DVD not see SATA-DVD drive in Restore Mode

Hi,

I have created a bootable DVD using "Bootable Rescue Media Builder".
I can boot Acronis from that DVD, but when I choose Restore from the GUI menu in the list of the drives I see only Floppy Drive, and Network.

I do not see my 2 HDDs, neither I see my DVD drive which I just booted from.
There is about 15-20 seconds delay between I click on the Restore and the GUI shows me the list of devices.

I'm using Acronis True Image Home 9.1 build 3666.
Motherboard: Thunder K8W, 2 dual-core opterons.
2 SATA harddrives connected to SATA1 and SATA2 ports,
and Plextor DVD connected to SATA 3.

No other IDE or SATA devices.

So, what do I need to do to get my DVD to the list of the devices?

 

Hello Happy Hunter,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for the delay with the response.

Please download and install the latest build (3677) of Acronis True Image 9.0 which is available in the Product Updates section of our web-site.

Please create the new bootable rescue media with the latest build and see whether the problem persists.

If the problem persists, please boot your computer from the Acronis True Image rescue disc and press F11 key when the selection screen appears. After you get the "Linux kernel command line" prompt, please modify it in the following way:

quiet acpi=off noapic, click on the OK button and choose "Full Version".

If that does not help, please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Tatyana Tsyngaeva