Why Didn't it Work?

[WilliamP]

Yesterday when I turned on my old computer Online Armor was trying to load its new build. There was an Error screen and it kept retrying. So I decided to remove OA and redownload from the web. Then I noticed an icon for OA on the desk top. Like an idiot I clicked on it. All He-- broke loose. Black screen ,trying to reboot . So I booted into my secondary image. I tried to update my primary from the secondary 4 times .Each time FD told me there is 4 errors. So I created a copy of my secondary and removed my primary. Why couldn't my sec. update the primary??

[ErikAlbert]

The Activity Log (Detailed) might give an explanation and some proof for Raxco.
(Tools/View Activity Log and you can export it and read it with notepad.)

[Peter2150]

Originally Posted by WilliamP

Yesterday when I turned on my old computer Online Armor was trying to load its new build. There was an Error screen and it kept retrying. So I decided to remove OA and redownload from the web. Then I noticed an icon for OA on the desk top. Like an idiot I clicked on it. All He-- broke loose. Black screen ,trying to reboot . So I booted into my secondary image. I tried to update my primary from the secondary 4 times .Each time FD told me there is 4 errors. So I created a copy of my secondary and removed my primary. Why couldn't my sec. update the primary??

1) did you look at the errors. Chances are it was files that got locked or protected. When Process Guard is on the system an active you will always get two errors, because it can't copy them.

2) Chances are you could have booted to the snapshot, and if not boot to it and booted into safe mode, and uninstalled OA from there.

Pete

[WilliamP]

That computer doesn't have PG. Pete ,I go to tools and view the log but it just tells me there was 4 errors . How can I see what they were?

[Peter2150]

Originally Posted by WilliamP

That computer doesn't have PG. Pete ,I go to tools and view the log but it just tells me there was 4 errors . How can I see what they were?

I know I was just using PG as an example. Open the log and where you see the plus sign, click on it, then you can see every operation that FDISR did, and that way you can find the files causing the error.

Pete

[WilliamP]

How can I copy or send the files. Two were AAR-Getfile Security . Don't know what that is.

[ErikAlbert]

Originally Posted by WilliamP

How can I copy or send the files. Two were AAR-Getfile Security . Don't know what that is.

You can export the detailed log to a file and you can read it with notepad and copy the contents in an email.

[WilliamP]

Who should I E Mail the log to?

[ErikAlbert]

Originally Posted by WilliamP

Who should I E Mail the log to?

If you want support or fix this problem, you have to contact the support of Raxco, whatever, not Wilders.
It could be a bug and bugs are not allowed at Wilders according TOS. I didn't make those rules.

[WilliamP]

I sent a copy of the log to Raxco support. I tried a search of the computer for the AAr GetFile Security and nothing shows up. I don't see how it could be a bug.

[ErikAlbert]

Originally Posted by WilliamP

I sent a copy of the log to Raxco support. I tried a search of the computer for the AAr GetFile Security and nothing shows up. I don't see how it could be a bug.

That's good. Raxco support will decide if it is a bug or not. Just wait for an answer.

[wilbertnl]

Originally Posted by WilliamP

I tried a search of the computer for the AAr GetFile Security and nothing shows up. I don't see how it could be a bug.

I bet you that AAR::GetFileSecurity is the internal name of the function that reports the problem.
It's not a file on your system.

Actually, looking at it again, I'm assuming that some temp files were removed while FD-ISR was processing the copy/update.
Maybe another error that is more like a warning.
(Slap me, ErikAlbert)