RPC server is unavailable

after having succesfully used Acronis many times I suddenly get a new message 'RPC server is unavailable'.

Almost certainly because of something that has changed on my PC and not because of Acronis but any ideas and/or help would be much appreciated.

thanks

Michael

 

I get same error, when i was manually stopped Acronis Scheduler 2 service

 

if mine got turned off ..

how do I turn it on ?

thanks

Mike

 

Administrative Tools, Services

 

Ok I found it in windows services but could not turn it on but got a message saying that the file is missing. Not sure if this is a Windows file or an Acronis one ?

I will uninstall and reinstall Acronis and see if it helps.

thanks,

Mike

 

Hello Mike,

The "RPC server unavailable" message had a habit of popping up from time to time under ealier versions/builds of True Image. A quick reninstall usually sorted it out until the next occurrence. What version/build are you using?

Regards

 

Hello Michael,

Thank you for choosing Acronis Disk Backup Software.

Please do the following:

- Download and run schedmgr.exe file;
- Issue following commands:

service stop
service uninstall

- Close schedmgr;
- Please download this archive and replace schedhlp.exe and schedul2.exe files in the C:\Program Files\Common Files\Acronis\Schedule2 folder with the files from the archive;

- Please run schedmgr.exe application again;
- Issue following commands:

service install
service start

- Close schedmgr;

If the issue still persists after files replacement please do the following:

- Start the Command Prompt from Start -> Programs -> Accessories menu;
- Run the following command in the folder you saved the file to (execute it from the command prompt):

schedmgr get report > schedreport.txt
schedmgr set logflags support

Reproduce the problem and collect the log file and the created schedreport.txt file.

The log file is named schedul2.log and placed to the same folder as the service file. It is recommended to turn off logging after troubleshooting (schedmgr set logflags 0).

Please create an account, then log in and submit a request for technical support. Attach all the collected files to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.