pb with nav life up date

When I am running NAV update he finds new virus
definition available but cannot install it.Any solutions?
As I am a complete newbee in computer a "step by step
detailed solution" would be welcomed
I thank you in advance for any help
Claire

[Technodrome]

Hi Claire

What version of NAV are you're using

You can try this:

Error: "LiveUpdate was unable to install any of the 1 updates that you selected..."

Situation:
When you run LiveUpdate, you see the error message "LiveUpdate was unable to install any of the 1 updates that you selected. All available updates were selected."

http://service4.symantec.com/SUPPORT/sharedtech.nsf/d3c44a1678bd8f45852566aa005902cb/bb21d9d9fe1b579988256aa7005e5a05?OpenDocument&prev=»<A HREF=


Automatic LiveUpdate does not update virus definitions, but manual LiveUpdate does

Situation:
Automatic LiveUpdate is enabled, and you have been connected to the Internet for a sufficient amount of time, but LiveUpdate has not updated your virus definitions. If you run LiveUpdate manually, then your virus definitions are updated normally.
http://service4.symantec.com/SUPPORT/sharedtech.nsf/7e7f15291a25d938882567e50048a048/b4062595593cbef488256b2600712ada?OpenDocument


OR

Install the latest LU( Live update) 1.7.22.0
http://www.symantec.com/techsupp/files/lu/lu.html

Hope this will help!!!!

Technodrome

Claire,

Are you perhaps using the full HOSTS file from S.Martin?

Sometimes the updates for NAV come through an Akamai server which might be blocked by the full HOSTS file. If that is the case, you can do several things:

1. download the NAV update manually using the Intelligent Updater from Symantec.
2. Temporarily disable HOSTS. The easiest way to do that is the use of Hostess.

BTW: sometimes updates for the firewall NIS come also via an Akamai server which might be blocked by the full HOSTS