imon blocking emails

[dunsurfin]

After a happy experience testing version 1 I bought version 2 and all is well except that imon is sometimes blocking emails. An excerpt from my email log is:
Fri, 13 Jun 2003 16:23:21 Collecting mail from POP3 server pop.xtreme.pipex.net
Read error
-- Winsock ERROR : Operation would block
As soon as I disable imon the mail is collected without any problem. There appears to be no pattern except that most html emails are blocked. All of the pop3 servers I use are affected. I have notified support.

[jan]

Hi dunsurfin,

need more info - sent you a PM.

Thx.,

jan

[dunsurfin]

Thanks. Received, actioned and sent back. I hope it makes sense to you

[jan]

Thx. We'll check that.

jan

[dunsurfin]

Just received a modified IMON.DLL from ESET that appears to have solved the problem. I'm impressed by the service. Thanks

[Paul Wilders]

quoting: dunsurfin link=board=39;threadid=10239;start=0#msg71033 date=1057066663]
Just received a modified IMON.DLL from ESET that appears to have solved the problem. I'm impressed by the service. Thanks

That's good to hear - and thanks for taking the time to keep us posted

regards.

paul

[fryr]

Has this been released as an auto update for other user's ?

[jan]

Hello

please look at this link.

All the best,

jan

[dunsurfin]

Sorry to say that the problem has resurfaced. Fresh installation of Windows XP, same version of Turnpike, same POP3 servers, same Firewall etc. IMON is blocking just a few emails - they download without problem when IMON is disabled. I've sent an email to ESET about it. :'(

[dunsurfin]

I had expected some response by now - even an acknowledgement of my email sent on 3rd. September - but have heard nothing. Is there a problem?

[dunsurfin]

There is a major problem - in NOD32 support. My email of 3rd September is unanswered. My second email of 19th September to Jan was forwarded to Mark and he still hasn't bothered to get in touch. Compared to the service I had previously, this is really bad news

[Vigilante]

That sounds familiar!! I've had the same 'technical support resoponse' problem regarding another issue; I hope it's not contagious!!

Regards

[dunsurfin]

They either aren't bothered or the problem is too difficult. A simple acknowledgement that it's being worked on would help but, failing that, it's back to the search for something that works properly

[Paul Wilders]

quoting: dunsurfin link=board=39;threadid=10239;start=0#msg88109 date=1063729257]
I had expected some response by now - even an acknowledgement of my email sent on 3rd. September - but have heard nothing. Is there a problem?

Please forward me copies from emails send - my email addres is in my profile.

regards.

paul

[dunsurfin]

Sent just now Paul.

[Paul Wilders]

quoting: dunsurfin link=board=39;threadid=10239;start=0#msg90020 date=1064574095]
Sent just now Paul.

OK - I'll see what can be done (weekend coming up, so it probably will take some days).

regards.

paul

[jan]

Hi dunsurfin,

you should have already received the response and excuse from one member of the support team.

The point was to go to NOD32 CC->IMON->Setup->"Advanced"
Setup and move the "compatibility slider""to the middlle.

We are pretty busy with answering pretty many questions on more places (emails to support, emails from distributors, this forum,...) and we will improve it (we might need more people here).

Thanks for your understanding and patience.

jan

[dunsurfin]

>The point was to go to NOD32 CC->IMON->Setup->"Advanced"
>Setup and move the "compatibility slider""to the middlle.

That has worked Jan, Thank you.

Perhaps an autoresponder to acknowledge emails to support might help as it would let people know that their emails were being dealt with.

[Kym]

I don't know about you, but I would rather wait for a human response than get a auto reply. Atleast you know that way that someone actually read you email.

[dunsurfin]

You may well be correct, it would depend on the nature of the response but I know from my own experience how easy it is for me to look at an email, decide to answer it later, and then forget about it as others arrive. A ticketing system may help.

[Kym]

The ticket idea sounds good. The problem is that regardless of what response one gets, you still don't know how long untill a reply is forthcoming. Perhaps if there was a way to check what ticket number they were working on, that might give some idea.
I must say, you should have got a reply long before you did. I don't know what happened in your case, but the one time I had to contact support,via e-mail, I got a reply within a couple of hours.
I hope that your case was an isolated case and not a view of how things might become.

[dunsurfin]

>I hope that your case was an isolated case

I hope it was too - my previous experience, like yours, has been excellent. However I must clear my conscience by admitting that I hadn't bothered to check the IMON advanced settings - so the problem was essentially of my own doing

Just a side thought. A badly removed Norton System Works or Anti-Virus (are there any other kinds?) WILL cause problems with NOD32 e-mail scanning. It doesn't like Imon. Symantec has some tools on the website to get rid of a lot of the junk but they don't always work. The demo of RegVac, http://www.superwin.com/regvac.htm, (it's worth buying IMO) will get rid of the rest. You will be amazed how much crap Norton leaves behind.

[dunsurfin]

It was a fresh install of XP on a freshly formatted HD and not a hint of Norton but I have suffered from their "residue" in the past.