ESET Firewall and epfwwfp Driver

[zizoshx13]

Hello everyone,

I got a problem with Firewall on ESET Smart Security 5 and RC 6 too.

http://i.imgur.com/zpyAZ.jpg

but it seems working in ESET Setup shown as enabled, and a problem with a driver epfwwfp.

http://i.imgur.com/iHS4p.jpg

Windows 7 Ultimate SP1 32bit (x86).

Regards...

[zizoshx13]

OMG, 3 days and nobody answered me, what a great support -.-

or you can't solve this problem, This problem in both Ver 5 and 6

[P_R_]

Hello,

I would recommend you to submit a ticket to ESET support directly from ESET Smart Security -> Help and support -> Customer Care support request (recommended)...

SysInspector log would be very helpful (it is automatically created and submited with a new ticket ).

P.R.

[zizoshx13]

Thanks for reply, i think that's a better way instead of making threads in a dead forum.

[zerotox]

Originally Posted by zizoshx13

Thanks for reply, i think that's a better way instead of making threads in a dead forum.

Please keep us posted about the development on this issue as I have exactly the same problem. Uninstall in safe mode with eset's separate unistall tool didn't help.

[zerotox]

Hello, guys! Any development here - the problem with the WFP driver is what's stopping me from using ESS instead of the AV only.

[AMIGA500]

Originally Posted by zerotox

Hello, guys! Any development here - the problem with the WFP driver is what's stopping me from using ESS instead of the AV only.

Just a long shot but have you tried re-installing ESS.?
Ive had a similar problem myself in the past and it was an out of date driver.But i simply removed it and the product replaced it itself.Its just a idea.
Regards.

[zerotox]

Originally Posted by Beethoven1770

Just a long shot but have you tried re-installing ESS.?
Ive had a similar problem myself in the past and it was an out of date driver.But i simply removed it and the product replaced it itself.Its just a idea.
Regards.

Thank you for taking time to reply! I updated my network card drivers, uninstalled ESET with their dedicated uninstall tool in safe mode, then reinstalled but the problem stays the same, and like the OP stated - it's both in version 5 and 6. I really don't know what to do. I'm even considering eventual incompatibility of ESET with my network card.

[AMIGA500]

Originally Posted by zerotox

Thank you for taking time to reply! I updated my network card drivers, uninstalled ESET with their dedicated uninstall tool in safe mode, then reinstalled but the problem stays the same, and like the OP stated - it's both in version 5 and 6. I really don't know what to do. I'm even considering eventual incompatibility of ESET with my network card.

Are there any remnant drivers from a previous install left over?
Sorry i cant be more help.It was so long ago when i last had this problem.
Hope it works out.

[zerotox]

Originally Posted by Beethoven1770

Are there any remnant drivers from a previous install left over?
Sorry i cant be more help.It was so long ago when i last had this problem.
Hope it works out.

No, besides uninstalling in safe mode, I thoroughly checked for left-over drivers in system32/drivers as well as in non plug-and-play drivers in device manager. I meticulously checked the registry as well for any left-over keys.
Thank you for your time and help anyway!

[AMIGA500]

Originally Posted by zerotox

No, besides uninstalling in safe mode, I thoroughly checked for left-over drivers in system32/drivers as well as in non plug-and-play drivers in device manager. I meticulously checked the registry as well for any left-over keys.
Thank you for your time and help anyway!

The only other thing i could suggest to you is perhaps going back to an earlier image or restore point to see if that helps you.
Best of luck to you anyway.

[zerotox]

I noticed something that I would like you to help me clarify. At work we are running Eset Endpoint AV 5.0.2126.0 and when I checked the non-plug and play drivers it shows epfwwfpr driver not epfwwfp as when I installed the home version. And no problem of any sort with epfwwfpr driver of any sort. Can someone explain why the difference with these drivers?

[P_R_]

Hello,

epfwwfp.sys is used in ESET Smart Security (ESET Endpoint Security) and epfwwfpr.sys is used in ESET NOD32 Antivirus (ESET Endpoint Antivirus).

[zerotox]

Originally Posted by P_R_

Hello,

epfwwfp.sys is used in ESET Smart Security (ESET Endpoint Security) and epfwwfpr.sys is used in ESET NOD32 Antivirus (ESET Endpoint Antivirus).

Thank you very much for responding. In fact even though there are these reports in ESET's events "an error occurred while starting firewall services/proxy server", is it really a problem? Because the firewall is working despite the error messages, I've tried it. And are these error messages connected with the WFP problems?

[P_R_]

Hello,

part of firewall is used by protocol filtering so it may be an issue.

have you tried uninstallation in safe mode using ESETUninstaller as described here:

http://kb.eset.com/esetkb/index?page...nt&id=SOLN2289

followed by fresh installation?

Please let us know.

[zerotox]

Originally Posted by P_R_

Hello,

part of firewall is used by protocol filtering so it may be an issue.

have you tried uninstallation in safe mode using ESETUninstaller as described here:

http://kb.eset.com/esetkb/index?page...nt&id=SOLN2289

followed by fresh installation?

Please let us know.

Yes, I have done this twice - uninstalled with your uninstaller in safe mode and did a fresh install. The result is the same. I have ESS 5.0 installed on a XP laptop with no such issues. Probably WFP in Windows 7 is the culprit.

[P_R_]

Hello,

could you please send me SysInspector log from affected machine with ESET installed?

Thank you.

[zerotox]

Originally Posted by P_R_

Hello,

could you please send me SysInspector log from affected machine with ESET installed?

Thank you.

I thank you for your time and help. For the time being I have uninstalled it but when I get it back I'll send you a log. Unfortunately after waiting for some time for any development on this thread, I switched AVs.

[P_R_]

Hello,

sorry to hear that.

Thank you that you are willing to resolve this situation, I hope we will be successful.

Regards,

[zerotox]

An update - I installed the AV version - ESET NOD32 6 RC and no problem whatsoever with the epfwwfpr.sys driver, no error messages in the Events log. Seems only the epfwwfp.sys driver of the Smart Security version makes problems and in the Device Manager non-plug and play drivers it is marked with a "!" as not working or installed correctly.

[zizoshx13]

Finally someone replied, we have done everything you can imagine, but we got the same error only in Win7, Win XP working fine with me.