cannot get to my bank after update 8.0.2.27

[Rilla927]

Hi gang,

I originally purchased the AV only and after the update I now have a FW, Identity Shield.

I also tried logging in at my bank and I think the Identity Shield is blocking something cuz nothing is working. It won't let me type anything in the fields for my username and password.

What can I do to fix this? Thanks.

[Triple Helix]

Originally Posted by Rilla927

Hi gang,

I originally purchased the AV only and after the update I now have a FW, Identity Shield.

I also tried logging in at my bank and I think the Identity Shield is blocking something cuz nothing is working. It won't let me type anything in the fields for my username and password.

What can I do to fix this? Thanks.

Can you try and turn off Identity Shield to see if you can log on to your bank and report back.

TH

[DavidCo]

Same problem here.
I tried on other sites too, not just the bank.
The issue 'seemed' to be the loss of 'focus' - click in the box and when I stared to type I lost focus.

I too have the AV only and had to uninstall.

It was very difficult to uninstall as I had trouble getting the captcha in, so you can see that it was not just on the internet.

Am using another AV atm.

[Triple Helix]

Can you please contact the WSA support inbox https://www.webrootanywhere.com/servicewelcome.asp? and let them know about these issues.

Thanks,

TH

[DavidCo]

Have done
Also with other issues related, mainly, I think, to the 'focus' problem.

Not happy with the other AV (temp I hope)

[DavidCo]

Hi TH
I've had a response from support (Lucas) already, asking for a remote session.
I ok with remotes but as I'm in the UK and out a lot it will be a bit of a problem.
I would have to re-install WSA and run it a while to 'allow' the issue to kick and then contact support etc. So it could take sometime.

If Rilla927 still has the issue and in a better location etc it may be easier for him

David

[Rilla927]

Hello Triple Helix,

I disabled IS and I can now get to my bank. I was hoping to adjust it some with out fully turning off, but hey, it works.

I also had to turn off the FW cuz my system froze up twice and I had to do a hard reset. All is well now. Thank you for your help.

[Critter2]

""I originally purchased the AV only and after the update I now have a FW, Identity Shield""

Mmmmmm


""I too have the AV only and had to uninstall.
It was very difficult to uninstall as I had trouble getting the captcha in, so you can see that it was not just on the internet.
Am using another AV atm"""

I also have several people and friends that have "uninstalled"
since they wanted a AV only they are telling me that is what they paid for

It's going to be pretty hard to convince them to pay for another

[Triple Helix]

Originally Posted by Rilla927

Hello Triple Helix,

I disabled IS and I can now get to my bank. I was hoping to adjust it some with out fully turning off, but hey, it works.

I also had to turn off the FW cuz my system froze up twice and I had to do a hard reset. All is well now. Thank you for your help.

Hello Rilla927,

Can you contact support as I suggested in post #4 for they can help you further.

Thanks,

TH

[PrevxHelp]

Originally Posted by Critter2

""I originally purchased the AV only and after the update I now have a FW, Identity Shield""

Mmmmmm


""I too have the AV only and had to uninstall.
It was very difficult to uninstall as I had trouble getting the captcha in, so you can see that it was not just on the internet.
Am using another AV atm"""

I also have several people and friends that have "uninstalled"
since they wanted a AV only they are telling me that is what they paid for

It's going to be pretty hard to convince them to pay for another

Based on the many posts you've sent in the last few weeks, I know you're pretty hard-set on not using the additional features. You can just disable them - it will have no ill effects.

[Victek123]

Originally Posted by Critter2

I also have several people and friends that have "uninstalled"
since they wanted a AV only they are telling me that is what they paid for.

Since the additional features can be selectively turned off can you please explain why this is a problem?

[fax]

He/she does not like it and he/she maid the point in several posts across several threads during the past several weeks. Ok, we have really understood it very well now. Isn't it the time to move on?

[Empath]

Originally Posted by PrevxHelp

Based on the many posts you've sent in the last few weeks, I know you're pretty hard-set on not using the additional features. You can just disable them - it will have no ill effects.

I disabled Identity Shield, and the tray icon changed to an unprotected icon. I don't like that.

[Victek123]

Originally Posted by Empath

I disabled Identity Shield, and the tray icon changed to an unprotected icon. I don't like that.

Yes, when intentionally disabling modules it should be possible to also ignore them so the application isn't showing an error condition. I'm not seeing a way to do that in WSA at the moment.

[Techfox1976]

Originally Posted by Victek123

Yes, when intentionally disabling modules it should be possible to also ignore them so the application isn't showing an error condition. I'm not seeing a way to do that in WSA at the moment.

Thankfully, wetware is always more powerful than any software, so there is an awesome wetware solution to ignore the fact that the application is showing as yellow:

Step 1: Look at the fact that the application is showing yellow.
Step 2: Ignore it.

Success!! Brains in head say "I don't care, I'm going to ignore that" and all is well with the world.

Mind you, if you want to effectively disable the ID shield without just "disabling the ID shield" and having it turn yellow, go into Protected Applications and change everything to Allow instead of Protect or Block. The downside is that as soon as the browser updates, it gets re-protected, but WSA is still much less to worry about that anything else.

I still wonder about people who gripe about the firewall. Default settings and I've -never- seen it pop up or do anything that bugged the user, though it did save a client's system from a custom downloader.

Not a single one of the gripers has been able to do more than complain though. No logical justification to their complaints. So it's all good. Can't please everybody all the time. Some people just need a reason to complain.

[Victek123]

Originally Posted by Techfox1976

Thankfully, wetware is always more powerful than any software, so there is an awesome wetware solution to ignore the fact that the application is showing as yellow:

Step 1: Look at the fact that the application is showing yellow.
Step 2: Ignore it.

Success!! Brains in head say "I don't care, I'm going to ignore that" and all is well with the world.

Both funny and true I will disagree a little though that ignoring it is sufficient, because if the tray icon is constantly displaying an error condition it becomes useless as a way of warning the user when something really does go wrong.

Originally Posted by Techfox1976

Some people just need a reason to complain.

Since when does complaining require a reason?

[Techfox1976]

Originally Posted by Victek123

Both funny and true I will disagree a little though that ignoring it is sufficient, because if the tray icon is constantly displaying an error condition it becomes useless as a way of warning the user when something really does go wrong.

(That's why I included the next step. )

Originally Posted by Victek123

Since when does complaining require a reason?

Doooooo you have the time, to listen to me whine, about nothing and everything all at once?*

(*Basket Case by Green Day)

[DavidCo]

Oops, I think, maybe.
I have just had a similar issue without WSA - mouse was not working.
On start up the left button did not functiion but the right was ok.
I managed to remember enough to enable me to navigate around using the KB only (getting old)
KB did everything OK.
Shut down with KB and swapped out mouse with same make, Vista loaded drivers - weird as they should have been the same (drivers had not shown any yellow etc.
Mouse worked so re-installed WSA.

I hope that I'm back with WSA

[PatG]

David, been following your thread...just a comment: I'm not getting old (AM OLD) Hope this finds you up and running like new!!

[DavidCo]

PatG
Thank you, really!
I retired a couple of years ago.
I made (I think) a foolish error blaming WSA.
To prove that I had erred I had to do everything using only the keyboard.
Eventually I did, eventually

david

[PatG]

Would have tremendous difficulty using just the KB. Have a wireless kb and trackball mouse, don't want to think about going your route. BTW, have been retired since 2003 and have NOT missed working, not just a little.

[kdcdq]

Originally Posted by PatG

Would have tremendous difficulty using just the KB. Have a wireless kb and trackball mouse, don't want to think about going your route. BTW, have been retired since 2003 and have NOT missed working, not just a little.

As a recently-retired networking guy, I always think about what my wise uncle said once: 'If I had known retirement was this good, I would have done it years ago'....