Is there any ETA when prevx safeonline allows whitelisting of applications?

[Tolomir]

I really understand that there are keyloggers and screencaptures that want to collect my credentials.

BUT when I'm using snagit! or dbvis (tools I use daily) The screen becomes black or copy&paste is blocked.

http://www.techsmith.com/screen-capture.asp
http://www.dbvis.com/

So I go to the prevx icon, disable prevx (install mode) and continue to work.
Is this how users should work on a computer with prevx enabled?
I did already send a computers log to prevx with my applications, but assume updates appear and the central whitelisting is broken again.

Tolomir

[PrevxHelp]

It would be helpful if you could send another log so that we can correct the copy/paste behavior but for screengrabbers, you will need to lower protection from Maximum to High - many infections are using legitimate screen grabbers to view screen contents so we cannot simply whitelist legitimate applications, unfortunately.

Please let me know if you have any further questions!

[dabruro]

Turning down the level on SafeOnline definitely isn't enough. Even after I exit from my browser(s), it *sometimes* continues to block screenshots (and copy-and-paste between my applications too). I just gave up and disabled SafeOnline completely.

Even if it only did it so long as I had a secure/protected site in a browser window, this just kills my productivity.

[Tolomir]

Originally Posted by dabruro

Turning down the level on SafeOnline definitely isn't enough. Even after I exit from my browser(s), it *sometimes* continues to block screenshots (and copy-and-paste between my applications too). I just gave up and disabled SafeOnline completely.

Even if it only did it so long as I had a secure/protected site in a browser window, this just kills my productivity.

Yes, I also face the same problems. right now I did close firefox, c&p did still not work, I had to disable prevx for a simple c&p!

Tolomir

[Tolomir]

ok, report send. will see thank you.