Products shown at Acronis as "Not Registered".

[Ewen]

I recently called at the Acronis website to check on my account and I find that my products True Image version 10 and 11 are not shown as registered. In fact the message is that I have no products registered with them at all.

Previously when I have contacted the Support desk my queries have been answered within 24 hours... I now have three emails in a week advising me that my query will receive the "best possible attention."

Nothing yet though! What is going on?

[GroverH]

Try again. Their website is having troubles. I had the same occur to me but the next day, it worked again showing my registration.

Internet Explorer seems to have better success than Firefox or SeaMonkey.

[oldaussiedog]

Ewen,

As at 21st September 2008, the US web site is still having problems. When you try to log in, it directs you through a process to change to a more secure password, but once that has been completed and it has accepted the new password you still can't log in. Live chat is however working and they confirmed the above login problem.

If you contact live chat, they will be able to confirm what products are registered, and provide any download links you need. They will also try to resolve any problems you have during the chat

[Ewen]

Thank you all for your replies... I'll try the site later and hope for more success.

Regards.