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Very frustrated/disapointed with True Image 2009
I seem to be having issue after issue with True Image and tech support seems to be fair non-existent. I have the stuck on proccessing problem on start up and scheduled tasks jsut show task started and at 0% progress.
I am running 32 bit vista
I have tried the items I have found suggested here in the forums including updated scheduler, turning on the suggested services, and made the registery changes. I see the responses here from Acronis and they seem to be the same canned answers over and over again.
Frankly feeling pretty cheated right now. Spent my hard earned money on a piece of software that is useless.
Anyone have any ideas before I call my credit card company to see if there is any hope of disputing the charge?
Re: Very frustrated/disapointed with True Image 2009
Thank you for using Acronis True Image
Please obtain the following diagnostic files, contact Acronis Customer Service here and have these files at hand:
1. - Download and unpack the Device Tree application
- Run the application from "i386" folder (run the 64-bit version of Device tree from "x64" folder if you have Windows Vista 64-bit);
- Completely unfold (click on all plus signs) the \Driver\partmgr and \Driver\volmgr branches;
- Move the margin to the right in order to see all the items;
- Make a screen shot.
If you are not familiar with making screen shots, please read the below step-by-step instructions.
- Get to the window which you want to make a screen shot of;
- Hit the (Alt+)PrintScreen button on your keyboard;
- Run Paint usually available in Start\Programs\Accessories or another graphics application;
- Choose Paste command in Edit menu;
- Save the result picture in JPEG format being preferable.
2. Please do the following under Windows environment in order to enable full dumps:
- Open "Start";
- Right click on "My Computer" and choose "Properties";
- Select "Advanced system settings" item;
- Go to "Advanced" tab;
- Go to "Startup and Recover" Settings;
- Choose "Kernel dump" in "Write debugging information" box;
- Close all the dialog windows by clicking OK buttons.
Now, please reproduce the issue. This will allow us to investigate the problem thoroughly.
Please be aware that the %SystemRoot% value is the location of the operating system folder. The default path on a clean installation depends upon the version of the operating system. By default in Windows NT 5.1 (Windows XP) and newer versions it is \WINDOWS.
3. - Open Start\Programs\Accessories\System Tools\System Information;
- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
- Send us the saved file.
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