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#1
September 3rd, 2012, 02:49 PM
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PC not showing in My Webroot
Due to PC / Network difficulties that were to do with a lightening strike & subsequent problems that were resolved today with a new router etc. (it's complicated) I removed this PC from 'My Webroot' on a 3 PC license of Essentials & later reinstalled WSA to this PC which went without any problems & WSA appears to be protecting this PC fine & the keycode & time remaining of the license all show normally. The PC has not changed physically apart from a new network card & new external cable modem/router & rewire no changes were made.
However only two other PC's of mine are showing In My Webroot when I login & not this one. I installed WSA maybe 3 hours ago & usually by this time a PC does show & the third slot still says 'Add a PC'. I can login fine & the WSA code was accepted without any problems, do I just need to wait a while?  |
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#2
September 3rd, 2012, 03:08 PM
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Re: PC not showing in My Webroot
Can you please contact the WSA support inbox as they can fix this for you: https://www.webrootanywhere.com/servicewelcome.asp?
 TH
__________________
Triple Helix - Microsoft® MVP Consumer Security 2012/14 VIP Member Of ASAP - (Alliance of Security Analysis Professionals™) Webroot® SecureAnywhere™ Complete 2013 Closed Beta Tester v8.0.2.147 - VoodooShield 1.08 - Windows 7 Ultimate 64bit and all Windows OS's from XP to Win 8 on VM's. |
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#3
September 3rd, 2012, 03:12 PM
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Re: PC not showing in My Webroot
OK I'll do that - Thanks !
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#4
September 3rd, 2012, 03:32 PM
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Re: PC not showing in My Webroot
Quote:
Your very Welcome! The problem is that you Removed the PC from your account as you didn't need to for the same PC only if you want to remove and install on another PC or do a reinstall of the OS! HTH, TH
__________________
Triple Helix - Microsoft® MVP Consumer Security 2012/14 VIP Member Of ASAP - (Alliance of Security Analysis Professionals™) Webroot® SecureAnywhere™ Complete 2013 Closed Beta Tester v8.0.2.147 - VoodooShield 1.08 - Windows 7 Ultimate 64bit and all Windows OS's from XP to Win 8 on VM's. |
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#5
September 3rd, 2012, 03:37 PM
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Re: PC not showing in My Webroot
Yes I see that now, the reason I did that was because I restored (imaged back) this PC back to a time when I different license was installed (last month) & since then I've purchased a new license & I thought there may be a possibility that would mess things up. You live & learn though (doh) Thanks anyway ~
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#6
September 3rd, 2012, 03:39 PM
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Re: PC not showing in My Webroot
Quote:
Understandable and WSA support will get it fixed for you! TH
__________________
Triple Helix - Microsoft® MVP Consumer Security 2012/14 VIP Member Of ASAP - (Alliance of Security Analysis Professionals™) Webroot® SecureAnywhere™ Complete 2013 Closed Beta Tester v8.0.2.147 - VoodooShield 1.08 - Windows 7 Ultimate 64bit and all Windows OS's from XP to Win 8 on VM's. |
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#7
September 3rd, 2012, 05:48 PM
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Re: PC not showing in My Webroot
Issue sorted quickly & efficiently - Many thanks
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#8
September 3rd, 2012, 07:44 PM
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Re: PC not showing in My Webroot
Quote:
Great to hear! Webroot support is the best! TH
__________________
Triple Helix - Microsoft® MVP Consumer Security 2012/14 VIP Member Of ASAP - (Alliance of Security Analysis Professionals™) Webroot® SecureAnywhere™ Complete 2013 Closed Beta Tester v8.0.2.147 - VoodooShield 1.08 - Windows 7 Ultimate 64bit and all Windows OS's from XP to Win 8 on VM's. |
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