trueimagemnt no such file or directory?

[dniesen]

I installed the latest Acronis True Image Echo Server trial on Ubuntu Hardy 8.04.2 x86_64 and was able to compile the modules and everything. However when I try to mount a backup image I get this message:

/usr/sbin/trueimagemnt: line 5: /usr/lib/Acronis/TrueImage/TrueImageMount: No such file or directory
/usr/sbin/trueimagemnt: line 5: /usr/lib/Acronis/TrueImage/TrueImageMount: Success

The file /usr/lib/Acronis/TrueImage/TrueImageMount is definitely there and I ran this command as root to make sure it wasn't a permissions issue.

What the heck is causing this?

[Acronis Support]

Hello dniesen,

Thank you for using Acronis Corporate Products

The issue needs a closer investigation. Obtain Linux System Report and let us know your e-mail via PM, we will create a case for you.

Thank you.

--
Oleg Lee

[dniesen]

I ended up figuring this one out. I'm running Ubuntu 64-bit and the True Image binaries are 32-bit. "getlibs" was able to resolve the missing 32-bit libraries automatically and everything worked from then on.

[sanchok]

dniesen, can you share how you were able to use getlibs to help out? I'm in the same boat, testing on Ubuntu on x64 (and with getlibs installed). Thanks!

[Acronis Support]

Hello sanchok,

Thank you for using Acronis Corporate Products

I suppose, dniesen used ia32-libs:

# apt-get install ia32-libs

Thank you.

--
Oleg Lee