BSOD ESS with minidump

[hopetobe]

A new OS installed ESS is now facing BSOD. At first I thought it is a problem caused by another software, but they reply to me that the problem was caused by epfw.sys.

How can I solve it?

dump:
http://dl.dropbox.com/u/59254725/071112-21496-01.rar

http://dl.dropbox.com/u/59254725/071112-21496-01.rar

[dwomack]

What version of ESS are you using? Have you tried the following KB Articles?

Microsoft security update (KB2286198) for Windows 7/Server 2008/Vista hangs or causes a BSOD on restart

Troubleshooting Blue Screen BSoD Problems

[hopetobe]

The OS was up to date. All the fix-ups was installed. The version is 5.2.9.1.

I thought no one would reply this thread...

Can you get some idea from the dumps that I attached? Thank you!

[stackz]

What is the Iobit software that you have installed?

[P_R_]

Hello,

the BSOD (VISTA_DRIVER_FAULT) was caused by epfw.sys

Could you please try this:
http://support.microsoft.com/kb/2664888

[Marcos]

The crash occurred in 360Tray.exe which is likely a product of IObit or malware. Are you aware of having it installed? If so, does upgrading it to the latest version make a difference?

[hopetobe]

Originally Posted by Marcos

The crash occurred in 360Tray.exe which is likely a product of IObit or malware. Are you aware of having it installed? If so, does upgrading it to the latest version make a difference?

Hello, you can download that 360 here "http://down.360safe.com/setup_8.7.0.2001a.exe". I am pretty sure that the computer was not infected by any malware.

And I believe the conclusion of the fifth floor here,because his conclusion is the same with the 360 technical support's conclusion.
Will you please report it to the developer of ESS?

[hopetobe]

Originally Posted by P_R_

Hello,

the BSOD (VISTA_DRIVER_FAULT) was caused by epfw.sys

Could you please try this:
http://support.microsoft.com/kb/2664888

Thank you!

[Marcos]

In order to analyze the issue, we'll need you to configure Windows to generate kernel or memory dumps, reproduce BSOD and supply the memory dump to ESET.