Truer Image 10 home trial

[cpergler]

I have downloaded the trial version of Acronis TrueImage 10 home (ger) yesterday and started to evaluate. So far i have come across 2 problems:

1) The feature list includes e-mail notification, but I can't find it in the options-menu (where it should be according to the manual)...

2) The backup image explorer crashes frequently - e.g. every time when I close the window. The error message is: "explorer.exe has detected a problem an must be closed".

Can somebody give me an advice?

The computer is a PentiumD 915 with 1 GB of RAM, running under WinXP. The OS and the drivers are completely up to date.

[Acronis Support]

Hello cpergler,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

Please note that the issue with missing "Notifications" button in the options of the trial version of Acronis True Image 10.0 Home was fixed. The fix will be included into the next build of Acronis True Image 10.0 Home.

As for the second issue, could you please do the following?

Please also collect the user.dmp and drwtsn32.log the way described in this previous post of mine

Please also do the following:

- Press the Start button, choose Run, type "drwtsn32" and press Enter;

- In the dialog that appears check the Log File and Crash Dump paths, then press the OK button;

- Run Acronis True Image and reproduce the problem;

- Pick up the user.dmp and drwtsn32.log files in the directory specified at step 2.

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov