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Old July 13th, 2012, 04:24 AM
stylishjm stylishjm is offline
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Join Date: Dec 2011
Posts: 6
Default Upgrade from ERAS 4.0.1 to 5.0 failed!

Hello,

I was running on ERAS 4.0.1, then decided to upgrade to 5.0
Upon nearing completion, it threw a few errors and was unable to complete installation, and asked me to contact eset support to recover my files
I re-ran the installation and that went fine. However my database needs to be upgraded as its still on 4.0.1. (I've got backups)
Is there a way to do this, or will I now need to contact Eset?
  #2  
Old July 18th, 2012, 06:20 PM
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dwomack dwomack is offline
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Join Date: Mar 2011
Posts: 585
Default Re: Upgrade from ERAS 4.0.1 to 5.0 failed!

If you haven't already, this would definitely be a good idea. They've got an online form here: http://go.eset.com/us/support/contact/
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