Shield not available in new install

[tetonbob]

I had 3.5 free, uninstalled it and then installed 4.0, to give the full features a try.

The Shield is not available.

On the status screen, Resident Shield shows as n/a.

On the Shields tab, it says not available in the free version. Version 4.0.0.72, download file was 4.0.0.72a

I thought it was full featured for thirty days. ??

I have a logfile.txt, but no error report.

Timer deletion failed, Value: 000003E5
Timer deletion failed, Value: 000003E5
application start was blocked because of several instances


I installed as admin user. I had shut down all apps, including AV/Firewall (disconnected from internet)

I was able to install properly on a separate system which had never had Ewido on it. Is there some time-out remnant from the old install (3.5) preventing the full features on this system?

Thanks.

[pwillener]

Start Ewido from the desktop, then close it. You will now see the icon in the systray. Right-click and check 'Start with Windows'.

[tetonbob]

Thanks for the reply, but that didn't do anything for me. The systray icon vanished when I closed Ewido.

When I right-click the systray icon with Ewido open, several options are greyed out...Start with Windows, Resident Shield, and Auto Update

[HelpFromFrance]

Originally Posted by tetonbob

I had 3.5 free, uninstalled it and then installed 4.0, to give the full features a try.

The Shield is not available.

On the status screen, Resident Shield shows as n/a.

On the Shields tab, it says not available in the free version. Version 4.0.0.72, download file was 4.0.0.72a

I thought it was full featured for thirty days. ??

I have a logfile.txt, but no error report.

Timer deletion failed, Value: 000003E5
Timer deletion failed, Value: 000003E5
application start was blocked because of several instances


I installed as admin user. I had shut down all apps, including AV/Firewall (disconnected from internet)

I was able to install properly on a separate system which had never had Ewido on it. Is there some time-out remnant from the old install (3.5) preventing the full features on this system?

Thanks.

tetonbob,

Did you by chance do an install, uninstall of version 4 then reinstall? I did that and lost the 30 day trial period right away. My uninstall of 4 and my reinstall were about 30 minutes apart on the day it came out. I had 3.5 before (free version) so I don't think that was the cause as the first time I installed version 4 it gave me the trial until I uninstalled and then reinstalled. See my thread about that here:

http://www.wilderssecurity.com/showthread.php?t=136190

I don't know what is happening, but I last night downloaded the version 172a and decided to update my version 4 and the trial period is back. Really odd. Not sure what to tell you other than that;

Have a good day,
HelpFromFrance

[tetonbob]

Still no joy.

Ewido's email support answer was to uninstall, get a new download file, and reinstall. I had done this already, but I followed the instructions given.

No change.

Still no Shield, Autoupdate, or Windows Start options

[tetonbob]

peter or vincenz?

Any fix for this issue?