DCS Support Forums closed and archived

[Paul Wilders]

Dear members,

This thread has been opened to point you to our decision posted over here concerning the closing as well as archiving the Diamondcs Support Forums.

On behalf of the staff,

paul wilders

[INTOXSICKATED]

i don't get it...what i miss?

are they not making software anymore?

[bigc73542]

A sad thing for sure but in the scheme of things it does happen and becomes necessary to perform the actions you have had to here. I personally think you were more than fair in the time span you allowed. A hard decission but sometimes necessary.

bigc

[Phant0m]

Hi Paul

Long time no seek.

I just wanted to congratulate you on yours and your team’s decisions regarding the closing of the DCS Support forums, I know it wasn’t easy, I know you have been very patient and giving lots of time and chances to DCS, all being very fruitless though…

Continue the superb job on the board, and Merry Christmas!!! And have a Happy New Year too!


Regards,
Will

[LowWaterMark]

Originally Posted by INTOXSICKATED

i don't get it...what i miss?

Basically, they stopped providing support here, so they no longer have official support forums at Wilders Security.

[INTOXSICKATED]

Originally Posted by LowWaterMark

Basically, they stopped providing support here, so they no longer have official support forums at Wilders Security.

i see! well....no point in having them here if they aren't gonna support their product here! looks like you guys made the right choice.

best of luck to them anyways!

[Pinga]

'Our customers know our support is second to none, we not only answer emails quickly we also monitor user forums and message boards all day during working hours.'

http://www.diamondcs.com.au/index.php?page=about

[dallen]

This was long over due. I congratulate the Wilders team for taking this step. I only wish that this necessary action could have been done sooner, effectively preventing DCS from being unjustly enriched while simultaneously saving customers from discovering the hard way that they’d been scammed.

[Genady Prishnikov]

Especially after all the chances given to this outfit, you had no choice. Thank you for choosing to maintain high standards here at Wilders.

[Smokey]

The only decision the Wilders Staff could take, they had no other choice/option: this step is sad but necessary.

This decision prove again, Wilders is a reliable forum with high standards.

Regards,

Smokey

[rdsu]

Very well done Wilders Staff

I always said: Why having a forum if the developers didn't care with the users!?

Some others forums, here, does not provide the correct support, so their future can not be very long here...

[Ice_Czar]

Originally Posted by Pinga

'Our customers know our support is second to none, we not only answer emails quickly we also monitor user forums and message boards all day during working hours.'

http://www.diamondcs.com.au/index.php?page=about

a very true statement for a very long time, but unfortunately it seems to have aged badly
Im sure this isn't one of the easier decisions Paul has made recently.

[strangequark]

Sad day indeed, but not unexpected unfortunately.

[Kostan]

Hi Paul,
having to close down a Support forum must have been both hard and sad but a wise decision, taken I believe after a long and careful thought and deliberation.

"C'est la vie"

Not forgetting the day : Merry Christmas to all Members and Staff.

[Pilli]

I am very saddened with the loss of the DCS forums, having been an ex dedicated mod for them and remembering the beta testing of various cutting edge breakthrough products + the support Jooske & I used to give there.

Those vibrant days have passed, we move on .... Ah well these things happen

Pilli

[ellison64]

Its a shame DCS didnt ask THEMSELVES for those support forums to be closed (if it were possible of course) as it would have been seen as a little more ethical imo.It has been obvious for quite some time that they have been in dire straits for whatever buisness or personal reasons.The complete lack of communication from DCS seems strange.While i have critisized thier handling of the demise of tds3 in the past ,i do hope that thier current problems are buisness rather than personal orientated.Unfortunatley i guess theres no seperating the two
ellison

[JimmyD]

Originally Posted by ellison64

Its a shame DCS didnt ask THEMSELVES for those support forums to be closed (if it were possible of course) as it would have been seen as a little more ethical imo.

Sorry, but in my opinion DCS and ethics do not go together. Good move shutting them down.

Originally Posted by ellison64

Its a shame DCS didnt ask THEMSELVES for those support forums to be closed

In a way they did, but anyway I hope they sort out their problem(s) and make a grand comeback.

[TouchuvGrey]

'tis a sad day. I used and thought highly of TDS-3, i still use and think very well of Process Guard. Given the recent situation with DCS i understand why Paul and Mike acted as they did. Still i shed a tear.

My special thanks to Jooske who helped me several times with stuff i could not understand about DCS products.


Mike

[Carver]

It's been a long time coming, they had ages to respond to the situation Paul did the right thing. I criticized the way DCS handled the TDS-3 affair and their business pratices, I could see at that time that the action that they took could eventually lead to the demise of the company. That hasen't happened yet, but DCS is on a slipery slope. Lets hope they can pull themselves out of the tailspin they are in.

[Billy Blaze]

The first time I emailed the DCS staff must have been 5 or so years ago. And from my own experience their support used to be among the very best. I can only imagine that something really awry must have happened over the course of this last year/couple years that things had to turn out like this. Though I have phased out all DCS products from my system quite a long while ago... the nostalgia of it all is what gets me

[The Gorilla]

I like the way the company have responded - a link from their website to a support forum directs straight to the archived section.

My original thought of this company has been reinforced by their attitude.

[Paul Wilders]

Originally Posted by The Gorilla

I like the way the company have responded - a link from their website to a support forum directs straight to the archived section.

My original thought of this company has been reinforced by their attitude.

That's a misunderstanding. The link from the companies website pointed to the relevant forum number over on this board (forum no. 9) and this has always been the case. The only difference - caused by us - is the fact that forum has been archived an closed now. So the company did not respond in any way.

[zarzenz]

Whilst never being a user of DCS software myself, I have nevertheless taken an interest in their forum and always thought the support given there was second to none.

The difficulties encountered over the demise of TDS was well documented at the time and obviously the company had problems of hours required to support that product properly and hence decided to withdraw it.

Now we see the unacceptable situation of people buying other products and no licence keys being given... and this has inevitably led to the support forum being closed down by Wilders... a decision that Paul and the team must surely have had to take to ensure the excellent reputation of the Wilders boards was upheld... this being one of the highest... if not the highest reputable of all the forums on the net, with the most excellent example given of how forums should be run and moderated anywhere in the world.

So... with all this happening... I feel there has to be a good reason why DCS is not able to respond. After all... even a post to this thread would now be so easy... and yet nothing is seen from anyone from DCS.

There has to be a difficulty that we simply are not aware of.

I don't think any judgement should be cast on Wayne right now.

We are living in strange times, and things are happening to people that we just can't fully understand. All we can do is hope they and their family are ok.

Maybe in time... an answer to the problems will be given.

In the meantime... the correct action as far as Wilders hosting the support forum has been taken. I hope that the people who have paid for software will eventually get the licence to operate it, or at the very least a refund.

But for now... let's hope DCS and Wayne and associates are dealing with life as best they can under these difficult circumstances.

[nadirah]

What a surprise. When I first saw the headlines I thought the company went bust. Now it seems like they've earned enough money and run off with all of it.
Thank god I did not purchase any of their software.