acer laptop travelmate 3212

I've used true image 8 build 889 before; but can't seem to get my rescue media cd to load. I keep getting a blank black screen on my new acer laptop.

I tried to get it work with three newly created rescue media cds but no luck.

Can someone please help?

[jmk94903]

Originally Posted by nick sb

I've used true image 8 build 889 before; but can't seem to get my rescue media cd to load. I keep getting a blank black screen on my new acer laptop.

I tried to get it work with three newly created rescue media cds but no luck.

Can someone please help?

Download Build 937, the current build, create a new Recovery CD and try again. A new laptop may work with the latest drivers in 937.

thanks - i did as you say but it still does not work.

Using the latest build I still get a blank black screen.
It does boot to the cd and does display the acronis logo but then nothing....

I have an Asus M3N notebook and a TI 8.0 937.
It does boot to the cd and does display the acronis logo but then nothing....
It is same as yours.

I tried the boot disk on another computer and it works.

[quickdraw]

I don't know if your situation is the same as mine, but I have a laptop as well a Toshiba M205 S810 Tablet, and it has an external DVD drive. At first I thought that there was a problem with mine as well, but it just took forever to boot up roughly 3 mins. but it booted. You may want to give it a while longer to boot before giving up on it. Remember TI is loading the whole program into memory and if your CD/DVD drive is relatively slow, then it'll take a while. Just a thought, hope it helps.

QD

[Menorcaman]

Hello Nick SB and Csizmazia,

If not already done, check the Acronis Support Sticky titled <Please Read Before You Post> and try the acpi=off noapic workaround (note that it's spelt noapic not noacpi).

Regards

[Acronis Support]

Hello Nick SB and Csizmazia,

Thank you for choosing Acronis Disk Backup Software.

Please accept my apologies for the delay with the response.

First of all, please try the "acpi=off noapic" workaround as Menorcaman has suggested.

If that does not help then please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

If you will not be able to create a sysinfo.txt file for some reasons then please boot from the Acronis True Image 8.0 rescue disc once more and press F11 key when the "Starting Acronis Loader..." message appears.

After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the OK button. As the startup messages stop scrolling please write down the last few lines of the output, or use a digital camera to make shots of the output screens.

Please also create Acronis Report in the way described below:

- Download and run Acronis Report Utility;
- Select the "Create Bootable Floppy" option;
- Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
- Boot the computer from this diskette and wait for report creation process to finish;
- Collect the report file from the floppy;

Please also download and install the free trial version of Acronis True Image 9.0, create Bootable Rescue CD, boot your PC from this CD and see if the problem still persists.

Send all the collected files and information to support@acronis.com along with the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Alexey Popov