The Cleaner Authorization

grin, maybe I'll post over a few days from Spain
(wouldn't be a bad idea cause I have very dear friends living there (they emigrated a few years ago) and I would love to see them....).

I could update through Start > Programs > The Cleaner > Moolive.

But when I clicked on that option to get details of the update, I got that "No Database Selected" that we all seem to get from their site.

Still no ibu.dll

These are the files now in my The Cleaner dir.:
[hr]
cabinet.dll
cleaner.cdb
cleaner.cdb.bak
cleaner.exe
cleaner.exe.bak
cleaner3.cnt
cleaner3.FTS
cleaner3.GID
cleaner3.hlp
INSTALL.LOG
license.txt
logfile.txt
logs.zip
moolive.db
MooLive.exe
moolive.inf
moolive.log
problems.log
readme.txt
tc$1135.TMP
tc$81A4.TMP
tc$95.TMP
tca.exe
tca.exe.bak
tcm.bak
tcm.dat
tcm.exe
tcm.hlp
tcm.log
tcshellex.dll
tcshli.dll
uinst.exe
unace.dll
unacev2.dll
unrar.dll
unrar3.dll
UNWISE.EXE
update.dat

Then I started The Cleaner, filled again in my name and registration, and ibu.dll was again in my windows folder.

I rebooted; ibu.dll was still in the windows folder.
Starting The Cleaner: no prob.
Closed The Cleaner.
Start > Programs > The Cleaner > Moolive to check again for update.
Authetication failed again.
(again you have to give your name and registration).

The problem has to be fixed by MooSoft; they are the only ones who can come up with a solution.

[Paul Wilders]

Jan,

(again you have to give your name and registration).

So that's a temporarily fix? A nuisance indeed - but workable.

The problem has to be fixed by MooSoft; they are the only ones who can come up with a solution.

Sure! .

regards.

paul

[Marianna]

Jan,

glad to hear it "fixed" the update so far for you- do you also assume it is a "server problem" ??

I also tried to get a new copy - that page is BLANC - so something is definitely wrong with their server.

Daniel still didn't "show up" - maybe he is still "busy" with his Thanksgiving turkey

Hi Marianna,

I'm not sure what the problem on their end is.....

I got to go now

Cheers, Jan.

[Siolfor]

I have been running The Cleaner for over 2 years, and out of the blue, I receive a 30 trial period, luckily I had kept my registration, after entering that everything is okay, and their most recent download file.

[Paul Wilders]

Welcome, Siofor,

Until Moosoft has cleaned up their act, this is indeed the only way to go for those encountering this problem.

On a side note: it's recommended to keep needed registration info and/or reg keys stored - preferably outside one's system. A severe O/S crash needing a format causes loss of such an info - and one could end up buying the installed commercial software once more..

regards.

paul

[Marianna]

Hi All,

I just received an e-mail:

Due to an error on my database server some of you were hit with a problem
where your copy of The Cleaner was "unregistered" after updating with
MooLive. The problem has been corrected and you can re-register by
entering your current registration information. You do not need to
purchase the software again. If you have lost your registration code
please go to http://www.moosoft.com/thecleaner/regquery
and enter your
email address to look up your registration information. I apologize for
the trouble!

Daniel Otis-Vigil
MooSoft Development LLC

Hi Marianna,

Thanks a lot !

So far every thing seems indeed fine again

Cheers, Jan.