ESET Mail Security for Microsoft Exchange Server antispam filter wrong block Emails as a SPAM

[sawlinyaung]

ESET Mail Security for Microsoft Exchange Server v4.3 antispam Protection block whitelist email and users' emails as a SPAM.

I add email address and domain to Users Whitelist but still block and bounced back email from Server to senders.

How to do for allow users' customers and suppliers Emails?

[dwomack]

Have you contacted ESET customer care there in Singapore? They can be reached either online or by phone.