ESET Smart Security 5 Quarantine Question?

[Eleven13]

Hey everyone,

Today I noticed that my ESET Smart Security 5 displayed a box on the bottom right corner of my screen saying it had quarantined a trojan file.

This is the first time I noticed something like this, but when I looked into it further, I saw that it actually has 14 files in quarantine.

I ran a smart scan, and it came up with 1 problem file that needed to be cleaned (I'm assuming it was the file that it notified me about), but when I went to clean it it said "error while cleaning" and continued with the scan.

So do I need to do something about the quarantined files? Does that mean that the problems are fixed and I do not need to take any further actions?

When my scan finished, it said:

Number of scanned objects: 383861
Number of infected objects: 1
Number of cleaned objects: 1

Does that mean that it cleaned the infection and I'm all set?

Thanks for the help!

[Marcos]

Please copy & paste here the complete record containing the error while cleaning from your on-demand scanner log.

[Eleven13]

Hi Marcos,

Thanks for the reply, I will try to find those logs now.

Just to update, I just started my computer and I'm getting:

Object: active boot sector of the 0. physical disk
Threat: Win32/Olmarik.AXY trojan

And when I try to clean, it comes up saying there was an error.

I will do a scan now and try to get the logs.

[Eleven13]

Update: Here is the information!

Edit: I had to attach it as a notepad file because the forums were glitching out when I tried to copy/paste, I hope that's alright.

[Marcos]

To clean Olmarik, try running the two Olmarik stand-alone cleaners downloadable from here.

[Eleven13]

Okay great thanks, I will give them a shot.

Am I at any risk at where I stand right now with these issues? Or did Smart Security catch all of the problems and neutralize them for now?

edit: I just ran them, 1 of them said that my OS wasn't supported so it didn't work, and the other said that Olmarik wasn't found on my system?

[Eleven13]

I'm still getting the error message every time the alert pops up, which is every time I turn my computer on. Any suggestions?

[agoretsky]

Hello,

Please contact ESET's technical support department directly for assistance in removing the malware. In the United States (and Canada) they can be reached at +1 (866) 343-3738.

Regards,

Aryeh Goretsky

[Marcos]

Please download the latest version of the Olmarik TDL4 cleaner as mentioned in my previous post and try it again.