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#1
August 5th, 2012, 07:10 PM
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WSAE Beta 8.0.1.216 giving BSOD.
While running a Full Scan with MBAM Pro. computer froze up and had to hard reboot giving BSOD.
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WEBROOT SecureAnywhere Complete. Closed Beta Tester. No Wait For Security Updates ~ It's Done In The "Cloud" If Your NOT Using WSA: "Mine Is Shorter Than Yours"  (Scan Time That Is). 
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#3
August 5th, 2012, 07:42 PM
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Re: WSAE Beta 8.0.1.216 giving BSOD.
Sent trouble ticket to Support, they responded within 5 minutes.
 Downloaded Webroot tool from link they sent for info to computer and sent info.
__________________
WEBROOT SecureAnywhere Complete. Closed Beta Tester. No Wait For Security Updates ~ It's Done In The "Cloud" If Your NOT Using WSA: "Mine Is Shorter Than Yours" (Scan Time That Is).
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#4
August 5th, 2012, 07:48 PM
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Re: WSAE Beta 8.0.1.216 giving BSOD.
Quote:
I have been advised to use that tool, too!... for my problem posted in another thread, but sometimes I feel something like that can be too invasive. |
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#5
August 6th, 2012, 06:43 PM
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Re: WSAE Beta 8.0.1.216 giving BSOD.
Yesterday, I got 2 Bsods but I can't be sure if WSA is the culprit. What is certain, is that yesterday, WSA was updated to the latest version, 216.
Since yesterday, I've noticed a very slow computer even though before this update, I defragmented my HDD. I forgot to mention that I encouter also a few freezes running Firefox and others programs with this last WSA version. Look at the screenshot: Troubles with ntoskrnl.exe and ntkrnlmp.exe Protruckdriver did you got the same results ? How to get the previous version again ?
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Realtime AppGuard + Private Firewall + Exploit Shield free version On Demand: Shadow Defender, Hitman Pro 3.7, TDS Killer, Vba32 Anti-Rootkit, Rogue Killer, Combofix Last edited by Ashanta : August 6th, 2012 at 06:55 PM. |
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#6
August 6th, 2012, 07:21 PM
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Re: WSAE Beta 8.0.1.216 giving BSOD.
A crash of SYSTEM_PROCESS_TERMINATED would likely not be Webroot-related. You can uninstall the closed beta and download the current stable/live version from here:
hxxp://anywhere.webrootcloudav.com/zerol/wsainstall.exe |
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#7
August 6th, 2012, 07:27 PM
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Re: WSAE Beta 8.0.1.216 giving BSOD.
I don't know what files I have troubles with. I have a copy of the log that Webroot Support uploaded from my computer but it's all in Hieroglyphics
On this XP computer I'm back to version 8.0.1.203 because I need this computer for work. I notified Support that I will be putting beta on my other XP computer that is set up the same as this computer that had the BSOD. Beta was running good until I did the Full scan with MBAM Pro (real-time). We'll see if the results are the same on my other XP.
__________________
WEBROOT SecureAnywhere Complete. Closed Beta Tester. No Wait For Security Updates ~ It's Done In The "Cloud" If Your NOT Using WSA: "Mine Is Shorter Than Yours" (Scan Time That Is).
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#9
August 7th, 2012, 05:09 PM
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Re: WSAE Beta 8.0.1.216 giving BSOD.
Quote:
I did a fresh install on both MBAM Pro and WSAE V. 8.0.1.220 all set to default settings. Full Scan with MBAM Pro (real-time) WSAE enabled Results: Completed Full scan with No BSOD.
__________________
WEBROOT SecureAnywhere Complete. Closed Beta Tester. No Wait For Security Updates ~ It's Done In The "Cloud" If Your NOT Using WSA: "Mine Is Shorter Than Yours" (Scan Time That Is).
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#10
August 7th, 2012, 09:30 PM
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Re: WSAE Beta 8.0.1.216 giving BSOD.
Just wanted to update since last post all settings on WSAE & MBAM PRO were set at default settings.
I have returned settings like they were to WSAE & MBAM Pro as in Post #1 of this thread. I ran several MBAM Full scans and all resulted as clean and No BSOD. Thanks for the Fix.
__________________
WEBROOT SecureAnywhere Complete. Closed Beta Tester. No Wait For Security Updates ~ It's Done In The "Cloud" If Your NOT Using WSA: "Mine Is Shorter Than Yours" (Scan Time That Is).
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