Eset GUI.EXE crashing

[tommy456]

Windows will randomly report that the ESET GUI.EXE process has crashed upon opening some web pages , but the eset icon in the sys tray does not disappear, infact the eset gui process is still running so is this a bug ?

Further to this on a more serious point when i try and execute a custom scan without creating a new profile the ESET GUI process will crash ,but this time also stop running , but the scanning starts, but seeems to revert to the default smart scan of all partitions even though i set the scan targets to only the partition the os is running on , something seems very wrong here, as eset never has done this before now , any ideas?

[Cudni]

Could be anything from hardware, software issues to malware. Try maybe contacting tech support with sysinspector log
http://kb.eset.com/esetkb/index?page...nt&id=SOLN2219

[tommy456]

Originally Posted by Cudni

Could be anything from hardware, software issues to malware. Try maybe contacting tech support with sysinspector log
http://kb.eset.com/esetkb/index?page...nt&id=SOLN2219

already done regarding the memory accumulation issues, system is clean, could be a conflict with other installed software inc microsoft sw, hardware as far as i can tell is working normally

[tommy456]

Windows event viewer shows the following info about it

Event ID: 1000 Source: Application error
Faulting application egui.exe version 5.2.7.0. faulting module msvcr80.dll.version 8.050727.6195. fault address 0x00504cf.

[Cudni]

did you check for malware?

[tommy456]

Originally Posted by Cudni

did you check for malware?

I found the file that was responsible was installed with divx plus ,It wasn't the divx sw but the visual c++ runtime that it installed but both divx and the runtime library have been removed,(uninstalled)
Iran a on demand scan with PCTools spyware doctor(paid version) it found nothing eset finds nothing other than the files i know about, that have been on my system for years (majority of them )
So as that was the only file causing eset gui to crash, i doubt that it will crash again now, one of my games has referenced the same file, amongst other well known files, as a cause for it crashing, but the games code is badly written, as was a ubisoft console port , say no more,
In the recent past support ran gmer and catchme rootkit scanners, they found nothing ,
Probably unrelated and a bit off topic but....
After uninstalling the divx apps I was left with a partly corrupted user profile, no system sounds or the sound icon in taskbar, then it got worse ,as it started hanging at start up , so matter what i tried, in the end by creating a new profile and after copying some of the original profile setting and files, my original profile stated working again,lol Microsoft !!!