HitmanPro.Alert Support and Discussion Thread

[erikloman]

Originally Posted by desert_by_night

Hi Erik
I installed the last beta,but when i open this software http://systemexplorer.net/ this happens

I can't see how HitmanPro.Alert can cause this as its a passive non intrusive scanner (sorta like a task manager). Are you sure these tabs aren't just the tabs from your last Chrome session? Are you runnin Chrome stable or a dev channel? I'd call it a bug of Chrome and not related to HitmanPro.Alert

[desert_by_night]

I use last stable version of srware iron.

[erikloman]

Originally Posted by desert_by_night

I use last stable version of srware iron.

Is the problem reproducible? Like, it only happens when HitmanPro.Alert is installed?

[rdsu]

Originally Posted by erikloman

You are using an old build of HitmanPro.Alert! The Details should be on the same line as the buttons if you run Beta3a.

Please uninstall and download from here:

32-bit http://dl.surfright.nl/beta/hmpalert.exe
64-bit http://dl.surfright.nl/beta/hmpalert_x64.exe

I already have that versions, and when I try to install them again it says that they are already installed.

[desert_by_night]

Originally Posted by erikloman

Is the problem reproducible? Like, it only happens when HitmanPro.Alert is installed?

Well,this never happened before,but now when i open other software this happens.Dozens of pages opened.Maybe its not related to HitmanPro.alert

[erikloman]

Originally Posted by rdsu

I already have that versions, and when I try to install them again it says that they are already installed.

You have to first uninstall. Then install beta3a.

[iammike]

Question if you press ignore when HitmanPro.Alert finds something, will it detect the same thing again, after you restart your browser or ... ?

[erikloman]

Originally Posted by iammike

Question if you press ignore when HitmanPro.Alert finds something, will it detect the same thing again, after you restart your browser or ... ?

Yes, when you restart the browser.

[iammike]

@ErikLoman.

The reason why I was asking, was that my wife was using my computer and she opened Firefox and got a message that my browser was comprised and she just pressed ignore in all haste.

She warned me but the message was already gone and there was also no log (I deleted the log directory this morning)

I then did a full (online+offline) scan + also a HitmanPro scan but couldn't find anything. After I had done that, I restarted the browser and got greeted by a Green flag of HitmanPro.Alert.

Maybe it's a good idea, when HitmanPro.Alert finds something, it creates a support log or write some details into the event log of the computer.

But everything else is

[erikloman]

Originally Posted by iammike

@ErikLoman.

The reason why I was asking, was that my wife was using my computer and she opened Firefox and got a message that my browser was comprised and she just pressed ignore in all haste.

She warned me but the message was already gone and there was also no log (I deleted the log directory this morning)

I then did a full (online+offline) scan + also a HitmanPro scan but couldn't find anything. After I had done that, I restarted the browser and got greeted by a Green flag of HitmanPro.Alert.

Maybe it's a good idea, when HitmanPro.Alert finds something, it creates a support log or write some details into the event log of the computer.

But everything else is

There should be a report in C:\ProgramData\HitmanPro.Alert\

[iammike]

No such Directory on my Computer only a C:\ProgramData\HitmanPro with the following files

:remmnants.bin (Size 15.029 Bytes)
:banner.bin (Size 0 Bytes)

The program itself is installed in C:\Program Files\HitmanPro.Alert which contains

:hmpalert.exe (Size 675.176 Bytes)

Ps: Running Win7 x64

[erikloman]

Originally Posted by iammike

No such Directory on my Computer only a C:\ProgramData\HitmanPro with the following files

:remmnants.bin (Size 15.029 Bytes)
:banner.bin (Size 0 Bytes)

The program itself is installed in C:\Program Files\HitmanPro.Alert which contains

:hmpalert.exe (Size 675.176 Bytes)

Ps: Running Win7 x64

Are you sure you are running Beta3a? That is the location of the recent reports (Details).

[rdsu]

Originally Posted by erikloman

You have to first uninstall. Then install beta3a.

That work, but it takes about 15-20% of CPU...

[erikloman]

Originally Posted by rdsu

That work, but it takes about 15-20% of CPU...

Odd. Everybody reports < 1% CPU with Beta3a. Does it still occur after reboot? And are you sure you are running file version 1.0.3.0 ?

[iammike]

Originally Posted by erikloman

Are you sure you are running Beta3a? That is the location of the recent reports (Details).

Yep



and here a screenshot of the ProgramData Directory

[rdsu]

Originally Posted by erikloman

Odd. Everybody reports < 1% CPU with Beta3a. Does it still occur after reboot? And are you sure you are running file version 1.0.3.0 ?

Yes, even after reboot and no browser is running...

I'm using the files that you gave me. Installed both 32bit and 64bit...

[erikloman]

Originally Posted by rdsu

Yes, even after reboot and no browser is running...

I'm using the files that you gave me. Installed both 32bit and 64bit...

You should just use just 64-bit version (never both 32 and 64 bit).
Also try first uninstall en then redownload en install from the links posted above. File version 1.0.3.0 is currently most recent version.

[rdsu]

Originally Posted by erikloman

You should just use just 64-bit version (never both 32 and 64 bit).
Als try first uninstall en then redownload en install from the links posted above. File version 1.0.3.0 is currently most recent version.

Now works fine, use +/- 1% of CPU...

Thanks.

[iammike]

After booting up my PC this morning I got the same Message, and now there is a report in the C:\ProgramData\HitmanPro.Alert

@ F i r e f o x
P r o c e s s I D 3 7 2
C : \ P r o g r a m F i l e s ( x 8 6 ) \ M o z i l l a F i r e f o x \ f i r e f o x . e x e

* W S 2 _ 3 2 . d l l
- W S A G e t O v e r l a p p e d R e s u l t 6 B 4 5 2 7 0 0
- W S A R e c v 6 B 4 5 2 A 1 0
- W S A S e n d 6 B 4 5 2 8 5 0
- r e c v 6 B 4 5 2 9 7 0
- s e n d 6 B 4 5 2 5 8 0
* n t d l l . d l l
~ z w m a p v i e w o f s e c t i o n 6 B 4 5 2 8 5 0
~ z w m a p v i e w o f s e c t i o n 6 B 4 5 2 A 1 0
~ L d r L o a d D l l x u l . d l l + 2 8 8 2 1 0 1

Can you tell what this is as both HitmanPro and my virusscanners don't pick this up

Edit: //

This message comes only after the first start of Firefox.

Edit: 2

I just did an EWS scan with HitmanPro and this came up:

Same screenshot as in message: http://www.wilderssecurity.com/showp...postcount=4412

[erikloman]

Originally Posted by iammike

After booting up my PC this morning I got the same Message, and now there is a report in the C:\ProgramData\HitmanPro.Alert

@ F i r e f o x
P r o c e s s I D 3 7 2
C : \ P r o g r a m F i l e s ( x 8 6 ) \ M o z i l l a F i r e f o x \ f i r e f o x . e x e

* W S 2 _ 3 2 . d l l
- W S A G e t O v e r l a p p e d R e s u l t 6 B 4 5 2 7 0 0
- W S A R e c v 6 B 4 5 2 A 1 0
- W S A S e n d 6 B 4 5 2 8 5 0
- r e c v 6 B 4 5 2 9 7 0
- s e n d 6 B 4 5 2 5 8 0
* n t d l l . d l l
~ z w m a p v i e w o f s e c t i o n 6 B 4 5 2 8 5 0
~ z w m a p v i e w o f s e c t i o n 6 B 4 5 2 A 1 0
~ L d r L o a d D l l x u l . d l l + 2 8 8 2 1 0 1

Can you tell what this is as both HitmanPro and my virusscanners don't pick this up

Edit: //

This message comes only after the first start of Firefox.

Edit: 2

I just did an EWS scan with HitmanPro and this came up:

Same screenshot as in message: http://www.wilderssecurity.com/showp...postcount=4412

If you close your browser, wait 10 seconds and open de browser again, is the Alert still triggered?

Note: HitmanPro.Alert is still Beta so problems like this are likely to occur. We are grateful to those who are willing to test this new software.

[iammike]

^ After a restart of the browser the alert isn't triggered again (also it's only triggered on first start of FF and not when IE is first started), but could you please explain to me why this triggers (even as it is Beta)?

[erikloman]

Originally Posted by iammike

^ After a restart of the browser the alert isn't triggered again (also it's only triggered on first start of FF and not when IE is first started), but could you please explain to me why this triggers (even as it is Beta)?

I think the browser is still loading (not all modules are yet properly loaded in the process memory). This causes the alert ... I think.

[iammike]

^
(Thanks)

Can I do something else to Smash some Bugs ??

Log file activated but contains just the same thing all over again

Error 5 and just the same same DLL listings

[erikloman]

Originally Posted by iammike

^
(Thanks)

Can I do something else to Smash some Bugs ??

Log file activated but contains just the same thing all over again

Error 5 and just the same same DLL listings

That's all normal. We are almost there in preparing a Release Candidate.

[erikloman]

HitmanPro.Alert 1.0.3.0 Beta3b

This release is to test the updater. Every Beta 3(a) user should be auto updated within the next 8 hours.

Changelog

• Some minor changes in the logging