Memory Problem

[BALTAGY]

after updates memory of ekrn.exe process grow up, it start from 75mb to 80mb then after updates grows to unlimited

my fried pc 3 days online and now ekrn process take up to 491mb !!

i tried this problem in different pc's and different systems (XP,7),(32Bit,64Bit) and same problem in all v5.x.x

what about old pc's and why ekrn take too much ram??

http://img593.imageshack.us/img593/6361/sshot1yh.png

[encus]

Try clearing all the cache then performing a full system scan.
Hope this will help.

[BALTAGY]

i tried this, it's not the problem here

[SweX]

Between 70-90MB can be considered normal afaik.

So 400MB is clearly not normal at all!

[Janus]

Hey BALTAGY
Just some thoughts about your issue. See this article, it's about memory leak in Windows Filtering Platform (WFP): Increased program memory usage. It's probably not the key to your struggle, but it won't hurt to take a peek. Basically if I were standing with your problem I would open a case with Eset to get the support. If you do that I would create a Process Monitor log and a SysInspector log . It will give the boys from Eset "support" something to work with.

[BALTAGY]

ram now 723MB system up time 4 days

This problem not from Microsoft, it's from eset v5

eset v4 didn't make this kind of problem ever

[SweX]

That's not normal behavior.

Contact ESET customer care to get this sorted.

I use ESS V5 and I have never seen reports about this issue in V5 before.
Some V6 BETA testers have reported similar behaviors but not with V5 that I know of.

[BALTAGY]

i tried v5 in so many computers same problem, it's not from my pc

i removed v5 and installed v4 and working fine with 75MB of ram

[terradon]

Originally Posted by SweX

That's not normal behavior.

Contact ESET customer care to get this sorted.

I use ESS V5 and I have never seen reports about this issue in V5 before.
Some V6 BETA testers have reported similar behaviors but not with V5 that I know of.

FWIW, I just looked on my win7 64 bit.
ekrn.exe *32 is showing a working set (Memory) of 172MB (176,176K). Now, I have 8GB RAM, so it's not a big deal.

[BALTAGY]

yes, but try to keep your pc on and see if ekrn.exe take more than 800MB!!

what about users that don't have much ram?

and why just antivirus take that much ram, what about other applications?

[terradon]

Originally Posted by BALTAGY

yes, but try to keep your pc on and see if ekrn.exe take more than 800MB!!

Well...I'm looking at an Up Time of 5 days. ekrn.exe *32 is showing a Working Set of 177,888K.

Which Windows version are you running? XP is notoriously bad at memory control. I know you said that you have similar results on a variety of different systems, but...

I have version 5 on 3 Win7 64bit systems here. One is a laptop with much more limited RAM. That doesn't have enough UP Time for a comparison, but, I can't say that I have noticed any system slowing, either.

[BALTAGY]

it didn't slow system, but it eat most of ram that i need to use it with other programs

[BALTAGY]

and i tried it in xp 32Bit and win7 32Bit and 64Bit same problem

[m0unds]

Originally Posted by BALTAGY

and i tried it in xp 32Bit and win7 32Bit and 64Bit same problem

do those installs share a particular software configuration? (maybe another anti-malware application w/resident protection or something?) - i've deployed ESS v5 on lots of machines for clients and my own personal computers and i haven't run into memory utilization issues even with a weeks' worth of uptime.

[SolidState]

Originally Posted by Janus

Hey BALTAGY
Just some thoughts about your issue. See this article, it's about memory leak in Windows Filtering Platform (WFP): Increased program memory usage. It's probably not the key to your struggle, but it won't hurt to take a peek. Basically if I were standing with your problem I would open a case with Eset to get the support. If you do that I would create a Process Monitor log and a SysInspector log . It will give the boys from Eset "support" something to work with.

This is an interesting suggestion. I have noticed an issue inherant to a Win7 OEM SP1 disk install that's explained in the following thread.

http://www.sevenforums.com/general-d...oot-cimv2.html

http://technet.microsoft.com/en-us/l...8WS.10%29.aspx

I feel that EVERYONE should run the fixit I shared in that forum after a fresh install of Win7 SP1 OEM disk.

Run this fixit http://go.microsoft.com/?linkid=9775756 and rebuild performance counters using lodctr /r with admin privilege and see if that helps.

Also I have seen this problem on a LOT OF MACHINES in my travels.

http://support.microsoft.com/default...;en-us;2328240

Performance Counters (I wonder error/issue affect on .NET applications...)
http://support.microsoft.com/kb/300956

All three of these issues are rather systemic and I seriously wonder what affect it has on third party software.

[BALTAGY]

Problem confirmed here

http://www.wilderssecurity.com/showthread.php?t=325746

[Marcos]

It was confirmed for Anti-Theft which is not part of v5.2. I'd suggest you do the following:

With Self-defense disabled, generate a complete memory dump of ekrn by running "procdump -ma ekrn" when ekrn takes up too much memory. When done, compress it, upload it somewhere and PM me the download link.

[webyourbusiness]

Mrcos - I am noticing that my EEA installation has an ever growing ekrn as well - no anti-theft in EEA...

[BALTAGY]

Marcos: i sent memory dump file to you

[Marcos]

The issue should be addressed in the next service build. I'll keep you updated about a hotfix.

[BALTAGY]

i'm happy to here that. i'm waiting

[BALTAGY]

when hotfix will be released?

[webyourbusiness]

Originally Posted by BALTAGY

when hotfix will be released?

I am wondering the same. My machine can reach 1.3-1.4Gb of RAM usage in just over a day.

[bodean]

When will a fix be issued?

[BALTAGY]

Marcos: any update about the fix??