Returnil not booting-paid version

[Rilla927]

Hello,

I'm running SecureAnywhere AV with Returnil. The AV updated and when I restarted the screen was black for almost an hour before anything showed up.

I keep getting RPC server not available error and the icon disappeared. They collided some how. Returnil is still in the startup. What should I do?

This is win7 Pro and Returnil build 13.

[Coldmoon]

Can you take me through the entire incident? Were both programs already installed and working as expected prior to this incident? If yes, was the update to SA or RSS?

Did you check the detection/quarantine logs for both programs? If yes, was something removed to quarantine in either program?

[Rilla927]

Originally Posted by Coldmoon

Can you take me through the entire incident? Were both programs already installed and working as expected prior to this incident? If yes, was the update to SA or RSS?

Yes, both programs were installed and working properly before this. The update .184 was from SecureAnywhere.

Did you check the detection/quarantine logs for both programs? If yes, was something removed to quarantine in either program?

I was able to only open Returnil once and I checked the "quarentine" and nothing was there. Now I can't open it at all. When I try to open it I get "Returnil System Safe 2011 core system is not available".

It all started with the update then I restarted the machine and the screen was black for almost a hour. Then everything re-appeared on screen. Returnil icon is gone and cannot be started. If I restart the machine I have to wait almost a hour for everything to show up on screen.

Is there a command line to restore function?

[Coldmoon]

The update that caused the problem appears to be SA AV and the last update fro that program. Is the Virtual Mode active in RSS/RVS?

Another question would be if the computer boots or boots and faster in Safe Mode...

[Rilla927]

No, Returnil doesn't work at all.

The computer boots but takes almost an hour to show anything on the screen. It will go in safe mode.

[Coldmoon]

See your PM and let me know. The key will be in the system's performance when the system fully boots up. Do you have normal performance of the computer when you finally get the system booted normally?

[Rilla927]

Yes, I have normal performance of the computer when booted.

Checking PM.

EDIT

Okay, got beta installed. So far so good.

Is there a way to have the icon green when in virtual mode only? And red when not. I sure hope they don't get rid of this feature because I and everyone's computer I install this on relies on this. Otherwise we're surfing the net thinking we're in virtual mode when not.

[kupo]

Just a question to Mike, how long will this beta be? Any ETA on a release version?

@Rilla927
Right click
Change preference
Administration
Tick when virtual mode is active

[Coldmoon]

Originally Posted by skudo12

Just a question to Mike, how long will this beta be? Any ETA on a release version?

@Rilla927
Right click
Change preference
Administration
Tick when virtual mode is active

Hi skudo12,
The GUI is different in 3.3x so your instructions only apply to the current 3.2x generation. as for the final release date, it will be released when we are confident that it is ready to be released as a final. At the moment, all testing results we have leads to an expectation that the beta should not have to go as long as some of our historic runs in the past.

We will keep everyone informed of the status and let you know when the time is getting close to the final release.

Mike

[Coldmoon]

Originally Posted by Rilla927

Yes, I have normal performance of the computer when booted.

Checking PM.

EDIT

Okay, got beta installed. So far so good.

Is there a way to have the icon green when in virtual mode only? And red when not. I sure hope they don't get rid of this feature because I and everyone's computer I install this on relies on this. Otherwise we're surfing the net thinking we're in virtual mode when not.

Yes, you simply click the Icon OR the listed items in the status box in the upper left of the main screen to turn the protection features on.

Mike

[Rilla927]

This only changes the color of the icon for protection status only. I disable the virus gaurd (by deafult) and go into virtual mode and the icon stays "red" when it was "red" before I started so can't tell when in virtual mode or not.

The same goes if I start out with the icon green and go in virtual mode then the icon stays green, no way to tell.

Mine doesn't change when going into virtual mode unless I'm not understanding something correctly.

The returnil I'm using (build13) now always has a red icon in try. Then I go into virtual mode and the icon changes to green to let me know it's in virtual mode. This is with virus gaurd disabled. This is on my desktop not the laptop with the beta version.

[Rilla927]

Originally Posted by skudo12

Just a question to Mike, how long will this beta be? Any ETA on a release version?

@Rilla927
Right click
Change preference
Administration
Tick when virtual mode is active

I will check this again. I did look for it before. Thanks

I checked this again and the only thing I have under Administration is "enable password protection". Also when I right click there is no "change preference".

This sounds like the install is botched.

[Coldmoon]

Originally Posted by Rilla927

I will check this again. I did look for it before. Thanks

I checked this again and the only thing I have under Administration is "enable password protection". Also when I right click there is no "change preference".

This sounds like the install is botched.

No, the install is not botched. the 3.3x version has many upgrades and fixes, but has also been developed with fewer options setting to make the program easier to use.

Mike

[Rilla927]

Are they not far enough in development for these options to be missiing or they plan on not adding them? I'll assume the latter. If this is the case, there taking away features that make the program easier to use. This is backwards. I know I won't be renewing my license in the future.

If this is not the case disregard anything I said.

[Coldmoon]

Hi,
Apologies for the delayed reply and good question. I am following up with development to get a clarification on this and will update you as soon as possible.

[Rilla927]

No problem, Coldmoon.

I want to tell you the two main features why I purchased Returnil.

Being able to save bookmarks and knowing when in virtual mode and when not.

I remember when I first installed it and put it in virtual mode and forgot (no way to tell) and then I made a lot of system wide changes and then of course when I rebooted it was all gone. I was P.Oed because of the time that I spent making these changes and now had to do them all over again.

Then someone pointed out the feature of it letting you know when in virtual mode. This was a God send and I have been using it ever since. It saves a lot of time and aggravation.

Okay, now that I got that out of the way I have a new problem. I uninstalled the beta cuz I wasn't able to use it the way I wanted.

Reinstalled build 13 and a little window said something about product configuration being corrupt. I used my normal licesne and then it said the product version doesn't match the licensing and reverted to a trial.

Also, it is using the license from the beta version (in build 13) cuz it says it expires on 07/21/2012 in 30 days. Now what do I do?

[Coldmoon]

1. Do another uninstall with restart
2. Open C:\Program Data\Returnil and delete the RVS3 folder
3. Restart the computer
4. Reinstall and test

Notes: Make sure you have downloaded the correct 3.2x version (RVS or RSS) appropriate to your license. If you get an "invalid License" meesage at this point, shoot me a PM with your License Key so I can release the previous license assignment.

Mike

[Rilla927]

I uninstalled the beta version 3.3. This happened with build 13 after I reinstalled.

[Coldmoon]

Originally Posted by Rilla927

I uninstalled the beta version 3.3. This happened with build 13 after I reinstalled.

that is what I was talking about - uninstall REL13 and go from there with the instructions...

[Rilla927]

Okay, sorry, I thought you were referring to the beta version.

Reinstalled and I get the "product version is not supported by license". PM sent.

[Coldmoon]

Hi Rilla927,
I have updated the development team with your reports and they are checking into the down-grade abnormality you report.

Mike