Eset File Security for Windows issues

[RamonB]

I have an issue with running Eset File Security on a VMware hosted 2008 R2 server. It previously wasn't updating anymore after a few days with a "Error allocating memory" error, at this moment it is talking about a General compile error.

Somehow updating doesn't want to work properly. I already reinstalled following a support email, but I can't seem to get a normal functioning anti-virus.

Did somebody else have the same issue(s)? And most important know a way to resolve it?

-Ramon

[SmackyTheFrog]

I've seen that issue when there are filesystem errors that causes problems with the software writing out the update files. A chkdsk /f couldn't hurt.

[RamonB]

So it took a while but that didn't work. The scanner process gets killed regularly now. Updates seem to be going better.

[agoretsky]

Hello,

Are there pending Windows Updates on the server waiting to be applied? If so, does allowing them to install (which may require a reboot) solve the problem?

Regards,

Aryeh Goretsky

[Marcos]

In case of the above mentioned issues, I'd suggest contacting Customer care as additional logs will be required.

[RamonB]

I'll try customer care again. Last time did not get the result I hoped for.