The unofficial Shadow Defender Support Thread.

[Osaban]

Originally Posted by DistressedSDUser

I have done what you said and other possible security conflict exclusions but to no avail.

I'm sorry it didn't work. In my experience I've heard of SD locking computers, but very few people complained about it. As you can imagine programs are coded to work with most machines although there might be the occasional one behaving differently.

If I were you and wanted to investigate further, I would uninstall all security programs (including Sandboxie and key scrambler), install SD on a fairly clean Win7 and see if it still locks. If SD works on a clean system then I would install one by one all other security and see if there are any conflicts. Hopefully somebody else might have other ideas.

[Blues7]

Could this be the result of too many kernel or system level drivers interacting?

I know that I've had issues with SpyShelter in the past when I tried it out for a short while on my XP Pro SP3 system.

But there seems to be a lot going on there that might cause such conflict.

[pegr]

Originally Posted by DistressedSDUser

I've installed shadow defender 1.1.0.325 and after about 10-15 seconds after entering shadow mode, my computer locks up forcing a manual shutdown. it was set to start in shadow mode after boot, so the only way to get my computer functional again was to uninstall shadow defender through safe boot.

It's most likely a conflict between Shadow Defender and one of your other security applications that is causing this, but the way to be sure would be to do what Osaban said in order to isolate and identify the cause.

When you have found the conflicting application, you may find that you can sidestep the issue by always making sure that you always exit Shadow Mode when restarting the system then manually enter Shadow Mode once the system has restarted.

If the system then starts normally but you still have trouble entering Shadow Mode, you could try temporarily disabling the real-time protection in the conflicting application before entering Shadow Mode then enabling the real-time protection again after Shadow Mode has been entered. I found this to be effective while testing the Panda Cloud 1.9.1 beta, where I was experiencing similar problems with system freezes and lockups.

If none of the above helps then you may have to make a choice between Shadow Defender and the conflicting application, once you have identified it. In that case, you might want consider alternative light virtualization applications, such as Returnil or Toolwiz Time Freeze for example, to see if they work with your setup.

[Alicelost]

Hi all
is Shadow Defender good to prevent malware infection ?
and is the new version safe to buy?

[sdmod]

The "new" Shadow Defender is from an anonymous vendor who does not appear to be the original developer/owner of Shadow Defender. People who buy the software are not receiving support and emails remain unanswered etc. The software itself is not greatly different fom earlier versions which were supported by the developer but it appears that maybe the Shadow Defender site has been hacked or hijacked in some way and the new "owner" has not come forward to say any different. Some people have used the new version but many people are sticking with version 1.1.0.325 which is the last good proved version where the known and trusted owner was still in charge.

best wishes

Patrick (ex Shadow Defender mod)

[Alicelost]

1.1.0.325 ok cool sdmod thank you

dose anyone know where i can but a license for 1.1.0.325 ?
or if i buy a license for the new version will it work on 1.1.0.325 ?

[Osaban]

Originally Posted by Alicelost

dose anyone know where i can but a license for 1.1.0.325 ?
or if i buy a license for the new version will it work on 1.1.0.325 ?

I can only suggest to you to buy a license from the "official SD website" which nobody knows how legitimate it is. Having said this, every one who did, got a license number which works with any version of SD. Nobody so far has been ripped off, but the original developer is not available.

[Alicelost]

i understand thanks

[The Shadow]

Alicelost,

While I completely agree with everything that Patrick (sdmod) has said about the current SD website (especially their lack of communication or support), here are some additional very personal observations:

After running a trial version of SD v1.1.0.325, I liked it so much I decided to buy a license. So 3-months ago I purchased (and promply received) my license from the current website. At that time I decided to install the latest build (1.1.0.331) and I must say that I have not experienced any problems whatsoever with this build. While I can not point to any functional changes in the current build, one thing that is a noteable improvement (in my eyes) is the driver-signing (VeriSign). Up to the current build (331) SD's driver was not signed. I also believe that no matter which version of SD you decide to use it's pretty apparent that this forum will be your only reliable source of support and knowledge-base!

And fwiw, another member recently discovered that you can buy an SD license from Softonic at a $10 discount.

[Alicelost]

Thanks for all the info everyone
Shadow defender is up and running thank you
v1.1.0.325

[LoneWolf]

Originally Posted by Alicelost

Thanks for all the info everyone
Shadow defender is up and running thank you
v1.1.0.325

Shadow Defender is an excellent piece of software, been running it here for over 2½ years w/o any issues. (but if you have an issue Wilders is the place to ask)
It has proven time and time again to be one of the best investments in software I've ever made for my computer.
Enjoy.

[Peter 123]

Originally Posted by DistressedSDUser

I've installed shadow defender 1.1.0.325 and after about 10-15 seconds after entering shadow mode, my computer locks up forcing a manual shutdown.
[...]
windows 7 x64

I had a similiar problem when running this version of Shadow Defender on Windows XP. (The locking in my case happened later, not already after about 10-15 seconds.) I went back to version 1.1.0.320 which worked without any problems. And I continue to use this version also now on Windows 7 (x32).

---> So my advice would be to try Shadow Defender 1.1.0.320.

[Blues7]

A couple of quick comments and questions...

I finally got to play a little with SD today to see how it interacted with my XP Pro SP3 system and everything appeared to be smooth sailing.

Sandboxie and my other security apps appeared to play nicely and I didn't notice any issues during my brief test run.

Downloaded a small app and placed it on my desktop to see if it would be removed upon reboot and it was.

So, everything appears to be as it should be and I have now password protected SD for future use.

Now, my questions...

1. I noticed that my AV updated while I was in shadow mode. (I have no exclusions set).
If I had wanted to keep the update and were to click on "commit now", would I have to know which file to navigate to via explorer in order to commit the update?

In other words, is there no "list" of files that have changed or updated since you entered "shadow mode" from which you can choose?
(I guess that would be too easy. )

2. Had I wanted to save the downloaded app, I would either have to navigate to it via explorer using the "commit now" feature, or alternatively right click on the file and use the context menu to do so. Is this correct?

Lastly, for those of you who remain in shadow mode most of the time, do you come out of shadow mode to do your updates (to programs, security apps and AV for example) or do you set exclusions or use "commit now"?

Though I only see this app playing a limited role in my security arsenal, it's always interesting to see how others with more experience employ it.

Thanks in advance.

[The Shadow]

Originally Posted by Blues7

1. I noticed that my AV updated while I was in shadow mode. (I have no exclusions set).
If I had wanted to keep the update and were to click on "commit now", would I have to know which file to navigate to via explorer in order to commit the update?

Yes

Originally Posted by Blues7

In other words, is there no "list" of files that have changed or updated since you entered "shadow mode" from which you can choose?
(I guess that would be too easy. )

Your assumption is correct in that there is no list of changes to choose from -- wouldn't that be nice?

Originally Posted by Blues7

2. Had I wanted to save the downloaded app, I would either have to navigate to it via explorer using the "commit now" feature, or alternatively right click on the file and use the context menu to do so. Is this correct?

Again, that is correct.

Originally Posted by Blues7

Lastly, for those of you who remain in shadow mode most of the time, do you come out of shadow mode to do your updates (to programs, security apps and AV for example) or do you set exclusions or use "commit now"?

This will be a case of 'different strokes for different folks', but here's my routine. After booting-up I wait several minutes before enabling shadow mode or opening my browser (allowing time for auto-updates/notifications). I usually find non-web-based apps/housekeeping to run during that time. I rarely use Commit Now and I never use the Exclusion List as I see that as an opening for nasties!

Originally Posted by Blues7

Though I only see this app playing a limited role in my security arsenal, it's always interesting to see how others with more experience employ it.

It plays a major role in my security arsenal (I wouldn't surf the web without it)!

[Blues7]

Thanks, SD.

I probably wouldn't surf without it either if it weren't for Sandboxie which I employ in a very restrictive manner with my browsers (as well as some other potentially vulnerable apps).

Much appreciate your reply.

[Alicelost]

Hi all Been using Shadow Defender now for the last 4 days
and its running like a dream , Great product and I Am very happy with it,

Alice ,

[sdmod]

That' good Alicelost, Just remember not to defrag when you are in Shadow Mode. You can defrag the drive with Shadow Defender installed but Tony said not to do it in when in Shadow Mode. Good luck

Patrick

Originally Posted by Alicelost

Hi all Been using Shadow Defender now for the last 4 days
and its running like a dream , Great product and I Am very happy with it,

Alice ,

[Wendi]

Originally Posted by sdmod

...Just remember not to defrag when you are in Shadow Mode. You can defrag the drive with Shadow Defender installed but Tony said not to do it in when in Shadow Mode...

There's nothing to be gained in attempting a defrag in shadow mode, as it would all be to no avail upon restarting!

[Seven64]

I haven't been able to make it work on my computer, just wants to go in an endless loop of restarting.
On XP it worked (with FirstDefense), now with 7X64bit no luck. Tried .280,.314,.322,.324, .325, and .326

[The Shadow]

Originally Posted by Seven64

I haven't been able to make it work on my computer, just wants to go in an endless loop of restarting.
On XP it worked (with FirstDefense), now with 7X64bit no luck. Tried .280,.314,.322,.324, .325, and .326

Did you actually try 64-bit versions of Shadow Defender? I ask because you say you tried v280, v314, and I don't think there was a 64-bit version until v320.

[sdmod]

I know that there was version Shadow Defender 1.1.0.315 64 bit because I have it. I think that might have been the first 64 bit one.

Originally Posted by ShadowDefender

Did you actually try 64-bit versions of Shadow Defender? I ask because you say you tried v280, v314, and I don't think there was a 64-bit version until v320.

[zyy]

Hi I'm new here.. does anyone knows how to exclude my AVG internet security? I'm having a problem about it.. even if i add the AVG folder.. the updates wont save..

please help me,, thanks

[The Shadow]

Originally Posted by sdmod

I know that there was version Shadow Defender 1.1.0.315 64 bit because I have it. I think that might have been the first 64 bit one.

Okay, but I still wonder if Seven64 actually tried 64-bit versions of SD (as several others here claim to be running SD 64-bit successfully with Win7 64-bit).

[The Shadow]

Originally Posted by zyy

Hi I'm new here.. does anyone knows how to exclude my AVG internet security? I'm having a problem about it.. even if i add the AVG folder.. the updates wont save..

please help me,, thanks

AVG updates are apparently saved in some other folder (which you haven't identified/excluded). But as I'm not an AVG user I don't know where its updates are saved - sorry...

[sdmod]

Just a thought, the problem might be registry settings rather than just excluding folders.
I just come out of Shadow Mode now and again to update my virus defs etc

Originally Posted by ShadowDefender

AVG updates are apparently saved in some other folder (which you haven't identified/excluded). But as I'm not an AVG user I don't know where its updates are saved - sorry...